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For Companies At a Glance
- Tasks: Join us as a Team Member, providing top-notch customer service and creating memorable experiences.
- Company: Hollywood Bowl Group is a leading family entertainment provider with 75 centres across the UK.
- Benefits: Enjoy perks like extra pay, discounts, free game vouchers, and ongoing training opportunities.
- Why this job: Be part of a fun, dynamic team where every day brings new challenges and opportunities for growth.
- Qualifications: Great customer service skills, high energy, and flexibility in working hours are essential.
- Other info: Shifts vary; must be available evenings, weekends, and school holidays.
About The Role
Are you looking for a fun and fast paced environment to work in, with great benefits? Could you help us create lasting memories for our customers by providing outstanding customer service? If so, then look no further!
The Why...
- The opportunity to earn an extra 50p per hour, paid to you every month
- Access to apprenticeship programmes and our in-house management training programmes
- Optional pension plan
- Additional days holiday with length of service up to five days
- Ongoing training and development, with the opportunity to fast track your career
- Free game vouchers every month
- 30% discount off food and drink for you and up to five friends
- 50% off food when you are working
- Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
- Financial long service awards
- A £15 donation to our dedicated charity partner when you complete your induction
- Enhanced maternity, paternity, adoption, and shared parental leave benefits
- Opportunity to join our healthcare cash plan
The What...
As a Team Member for Hollywood Bowl Group, you will be at the very centre of the customer's journey! No two shifts are the same, you may be welcoming customers at reception, hosting parties on the lanes or serving food & drink from our bar and diner. Your professional and engaging customer service, along with your high energy and infectious enthusiasm will ensure our customers have an enjoyable, excellent value-for-money experience with every visit.
Within our fast-paced, dynamic world, Team Members are trained across all key areas of the centre, so you'll be able to provide support and add value at every stage of the customer journey. You may be required to work in the Kitchen.
Opening Hours And Shift Patterns
Our centres are typically open seven days a week, from 9am to midnight. Within the leisure industry, our busiest times are evenings, weekends, and public school holidays, which tends to be when we require availability from Team Member applicants.
Here is an overview of the typical shift patterns we have in centre, from Monday to Sunday:
- Weekday AM shifts are typically 09.00 - 17.00
- Weekday PM shifts are typically 17.00 - 00.00
- Weekend AM shifts are typically 09.00 - 18.00
- Weekend PM shifts are typically 16.00 - 01.00
*Opening times and shift patterns will vary from centre to centre, your centre opening hours can be found online, and shift patterns will be confirmed at interview. Team Members under the age of 18 may be expected to work up until midnight, but no later.
You will be given a thorough induction and ongoing training and development to set you up for success, as well as ongoing development and career opportunities, including access to apprenticeship programmes and our in-house management training programmes, should you wish to take the next step in your career.
To be a successful Team Member, we'll want to see:
- Great customer service, with the ability to communicate at all levels
- High energy and the ability to work in a fast-paced environment
- A friendly, supportive and helpful team player
- Flexibility with working hours and shift patterns
- Basic literacy and numeracy skills
The Who...
Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems.
Now with 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we're proud to be ambitious market leaders in experiential family entertainment. We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.
At Hollywood Bowl Group, we value diversity and inclusion, and we're committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
Team Member employer: Hollywood Bowl Group Plc
Contact Detail:
Hollywood Bowl Group Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member
✨Tip Number 1
Familiarise yourself with the Hollywood Bowl Group's values and mission. Understanding what they stand for will help you align your answers during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Be prepared to demonstrate your customer service skills. Think of specific examples from your past experiences where you provided excellent service, as this role heavily relies on creating memorable experiences for customers.
✨Tip Number 3
Show your enthusiasm for working in a fast-paced environment. During the interview, express your excitement about the dynamic nature of the job and how you thrive under pressure, as this is crucial for a Team Member role.
✨Tip Number 4
Highlight your flexibility with working hours. Since the role requires availability during evenings, weekends, and holidays, make sure to communicate your willingness to work these shifts, which can set you apart from other candidates.
We think you need these skills to ace Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and teamwork. Use specific examples that demonstrate your ability to thrive in a fast-paced environment, as this is crucial for the Team Member role.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Hollywood Bowl Group and how your skills align with their values of providing outstanding customer service.
Highlight Flexibility: Since the role requires flexibility with working hours, be sure to mention your availability in your application. This shows that you are willing to adapt to the needs of the business, especially during busy times.
Showcase Your Energy and Enthusiasm: In both your CV and cover letter, convey your high energy and enthusiasm for working in a dynamic environment. Use positive language and express your eagerness to contribute to creating lasting memories for customers.
How to prepare for a job interview at Hollywood Bowl Group Plc
✨Show Your Enthusiasm
As a Team Member, your energy and enthusiasm are key. Make sure to express your excitement about the role and the company during the interview. Share examples of how you've created positive experiences for customers in the past.
✨Demonstrate Customer Service Skills
Prepare to discuss your customer service experience. Think of specific situations where you went above and beyond for a customer. Highlight your ability to communicate effectively and handle challenging situations with grace.
✨Be Flexible and Adaptable
The role requires flexibility with working hours and shift patterns. Be ready to discuss your availability and willingness to work during busy times, such as evenings and weekends. This shows that you're committed to being a valuable team player.
✨Research the Company Culture
Familiarise yourself with Hollywood Bowl Group's values and culture. Understanding their commitment to diversity and inclusion can help you align your answers with their ethos, demonstrating that you're a good fit for the team.
