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For Companies At a Glance
- Tasks: Join us as a Team Member, providing top-notch customer service and creating memorable experiences.
- Company: Hollywood Bowl Group is a leading family entertainment provider with 75 centres across the UK.
- Benefits: Enjoy perks like extra pay, discounts, free game vouchers, and ongoing training opportunities.
- Why this job: Be part of a fun, dynamic team where no two days are the same and growth is encouraged.
- Qualifications: We seek energetic individuals with great customer service skills and a flexible attitude.
- Other info: Shifts vary; must be available evenings and weekends. Training provided for career advancement.
The predicted salary is between 20000 - 30000 £ per year.
Are you looking for a fun and fast-paced environment to work in, with great benefits? Could you help us create lasting memories for our customers by providing outstanding customer service? If so, then look no further!
The Why...
- The opportunity to earn an extra 50p per hour, paid to you every month
- Access to apprenticeship programmes and our in-house management training programmes
- Optional pension plan
- Additional days holiday with length of service up to five days
- Ongoing training and development, with the opportunity to fast track your career
- Free game vouchers every month
- 30% discount off food and drink for you and up to five friends
- 50% off food when you are working
- Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
- Financial long service awards
- A £15 donation to our dedicated charity partner when you complete your induction
- Enhanced maternity, paternity, adoption, and shared parental leave benefits
- Opportunity to join our healthcare cash plan
The What...
As a Team Member for Hollywood Bowl Group, you will be at the very centre of the customer's journey! No two shifts are the same; you may be welcoming customers at reception, hosting parties on the lanes or serving food & drink from our bar and diner. Your professional and engaging customer service, along with your high energy and infectious enthusiasm will ensure our customers have an enjoyable, excellent value-for-money experience with every visit.
Within our fast-paced, dynamic world, Team Members are trained across all key areas of the centre, so you'll be able to provide support and add value at every stage of the customer journey. You may be required to work in the Kitchen.
Opening Hours And Shift Patterns
Our centres are typically open seven days a week, from 9am to midnight. Within the leisure industry, our busiest times are evenings, weekends, and public school holidays, which tends to be when we require availability from Team Member applicants.
Here is an overview of the typical shift patterns we have in centre, from Monday to Sunday:
- Weekday AM shifts are typically 09.00 - 17.00
- Weekday PM shifts are typically 17.00 - 00.00
- Weekend AM shifts are typically 09.00 - 18.00
- Weekend PM shifts are typically 16.00 - 01.00
*Opening times and shift patterns will vary from centre to centre, your centre opening hours can be found online, and shift patterns will be confirmed at interview. Team Members under the age of 18 may be expected to work up until midnight, but no later.
You will be given a thorough induction and ongoing training and development to set you up for success, as well as ongoing development and career opportunities, including access to apprenticeship programmes and our in-house management training programmes, should you wish to take the next step in your career.
To be a successful Team Member, we'll want to see:
- Great customer service, with the ability to communicate at all levels
- High energy and the ability to work in a fast-paced environment
- A friendly, supportive and helpful team player
- Flexibility with working hours and shift patterns
- Basic literacy and numeracy skills
The Who...
Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems.
Now with 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we're proud to be ambitious market leaders in experiential family entertainment. We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.
At Hollywood Bowl Group, we value diversity and inclusion, and we're committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
Team Member employer: Hollywood Bowl Group Plc
Contact Detail:
Hollywood Bowl Group Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member
✨Tip Number 1
Familiarise yourself with Hollywood Bowl's offerings and customer experience. Understanding their services, such as party hosting and food options, will help you engage with customers effectively during the interview.
✨Tip Number 2
Showcase your enthusiasm for working in a fast-paced environment. During your interactions, emphasise your ability to thrive under pressure and maintain high energy levels, which are crucial for a Team Member role.
✨Tip Number 3
Be prepared to discuss your flexibility with working hours. Since the role requires availability during evenings, weekends, and holidays, demonstrating your willingness to adapt will make you a more attractive candidate.
✨Tip Number 4
Highlight any previous customer service experience you have. Whether it's in hospitality or retail, sharing specific examples of how you've provided excellent service can set you apart from other applicants.
We think you need these skills to ace Team Member
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what Hollywood Bowl Group is looking for in a Team Member. Highlight key responsibilities and required skills that resonate with your experience.
Tailor Your CV: Make sure your CV reflects the skills and experiences relevant to the Team Member position. Emphasise your customer service experience, ability to work in a fast-paced environment, and any teamwork skills you possess.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Hollywood Bowl Group and how you can contribute to creating memorable experiences for customers.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which are important in customer-facing roles.
How to prepare for a job interview at Hollywood Bowl Group Plc
✨Show Your Enthusiasm
Hollywood Bowl Group values high energy and enthusiasm. Make sure to express your excitement about the role and the company during the interview. Share why you think working in a fun, fast-paced environment is appealing to you.
✨Demonstrate Customer Service Skills
As a Team Member, outstanding customer service is key. Prepare examples from your past experiences where you provided excellent service or resolved customer issues. This will show that you understand the importance of creating lasting memories for customers.
✨Be Flexible with Availability
The role requires flexibility with working hours, especially during evenings and weekends. Be ready to discuss your availability and how you can accommodate the shift patterns mentioned in the job description.
✨Prepare for Teamwork Questions
Since being a supportive team player is crucial, think of instances where you worked effectively in a team. Be prepared to discuss how you contribute to a positive team dynamic and support your colleagues in a busy environment.
