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For Companies At a Glance
- Tasks: Join us as a Team Member, providing top-notch customer service and creating memorable experiences.
- Company: Hollywood Bowl Group is a leading family entertainment provider with 75 centres across the UK.
- Benefits: Enjoy perks like extra pay, discounts, free game vouchers, and ongoing training opportunities.
- Why this job: Be part of a fun, dynamic team where every day brings new challenges and opportunities for growth.
- Qualifications: Great communication skills, high energy, and a friendly attitude are essential; flexibility is key!
- Other info: Shifts vary, with opportunities for career advancement through training and apprenticeships.
About The Role
Are you looking for a fun and fast paced environment to work in, with great benefits? Could you help us create lasting memories for our customers by providing outstanding customer service? If so, then look no further!
The Why...
- The opportunity to earn an extra 50p per hour, paid to you every month
- Access to apprenticeship programmes and our in-house management training programmes
- Optional pension plan
- Additional days holiday with length of service up to five days
- Ongoing training and development, with the opportunity to fast track your career
- Free game vouchers every month
- 30% discount off food and drink for you and up to five friends
- 50% off food when you are working
- Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
- Financial long service awards
- A £15 donation to our dedicated charity partner when you complete your induction
- Enhanced maternity, paternity, adoption, and shared parental leave benefits
- Opportunity to join our healthcare cash plan
The What...
As a Team Member for Hollywood Bowl Group, you will be at the very centre of the customer's journey! No two shifts are the same, you may be welcoming customers at reception, hosting parties on the lanes or serving food & drink from our bar and diner. Your professional and engaging customer service, along with your high energy and infectious enthusiasm will ensure our customers have an enjoyable, excellent value-for-money experience with every visit.
Within our fast-paced, dynamic world, Team Members are trained across all key areas of the centre, so you'll be able to provide support and add value at every stage of the customer journey. You may be required to work in the Kitchen.
Opening Hours And Shift Patterns
Our centres are typically open seven days a week, from 9am to midnight. Within the leisure industry, our busiest times are evenings, weekends, and public school holidays, which tends to be when we require availability from Team Member applicants.
Here is an overview of the typical shift patterns we have in centre, from Monday to Sunday:
- Weekday AM shifts are typically 09.00 - 17.00
- Weekday PM shifts are typically 17.00 - 00.00
- Weekend AM shifts are typically 09.00 - 18.00
- Weekend PM shifts are typically 16.00 - 01.00
*Opening times and shift patterns will vary from centre to centre, your centre opening hours can be found online, and shift patterns will be confirmed at interview. Team Members under the age of 18 may be expected to work up until midnight, but no later.
You will be given a thorough induction and ongoing training and development to set you up for success, as well as ongoing development and career opportunities, including access to apprenticeship programmes and our in-house management training programmes, should you wish to take the next step in your career.
To be a successful Team Member, we'll want to see:
- Great customer service, with the ability to communicate at all levels
- High energy and the ability to work in a fast-paced environment
- A friendly, supportive and helpful team player
- Flexibility with working hours and shift patterns
- Basic literacy and numeracy skills
The Who...
Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems.
Now with 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we're proud to be ambitious market leaders in experiential family entertainment. We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.
At Hollywood Bowl Group, we value diversity and inclusion, and we're committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
Team Member employer: Hollywood Bowl Group Plc
Contact Detail:
Hollywood Bowl Group Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member
✨Tip Number 1
Familiarise yourself with the Hollywood Bowl Group's values and mission. Understanding what they stand for will help you align your answers during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Prepare to demonstrate your customer service skills through examples from previous experiences. Think of specific situations where you went above and beyond for a customer, as this role heavily focuses on creating memorable experiences.
✨Tip Number 3
Be ready to discuss your availability openly. Since the role requires flexibility with shifts, showing that you can work evenings, weekends, and holidays will make you a more attractive candidate.
✨Tip Number 4
Show enthusiasm for the role and the environment. The Hollywood Bowl Group values high energy and a positive attitude, so be sure to convey your excitement about working in a fun, fast-paced setting.
We think you need these skills to ace Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and teamwork. Use specific examples that demonstrate your ability to thrive in a fast-paced environment, as this is crucial for the Team Member role.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work at Hollywood Bowl Group and how your skills align with their values of providing outstanding customer service.
Showcase Your Flexibility: In your application, emphasise your availability to work during evenings, weekends, and public holidays. This flexibility is important for the Team Member position, so make it clear that you can accommodate the shift patterns.
Highlight Teamwork Skills: Since the role requires being a supportive team player, include examples of past experiences where you successfully collaborated with others. This will show that you can contribute positively to the team dynamic at Hollywood Bowl Group.
How to prepare for a job interview at Hollywood Bowl Group Plc
✨Show Your Enthusiasm
As a Team Member, your energy and enthusiasm are key. Make sure to express your excitement about the role and the company during the interview. Share examples of how you've created positive experiences for customers in the past.
✨Demonstrate Customer Service Skills
Prepare to discuss your customer service experience. Think of specific situations where you went above and beyond to help a customer. This will show that you understand the importance of outstanding service in a fast-paced environment.
✨Be Flexible with Availability
Highlight your flexibility regarding working hours. Since the role requires shifts during evenings, weekends, and holidays, showing that you're open to various shift patterns will make you a more attractive candidate.
✨Ask Questions About Training Opportunities
Inquire about the training and development programmes available. This shows your interest in growing within the company and taking advantage of the career advancement opportunities they offer.
