Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as a Team Member, providing top-notch customer service and creating memorable experiences.
- Company: Hollywood Bowl Group is a leading family entertainment provider with over 75 centres across the UK.
- Benefits: Enjoy perks like extra pay, discounts, free game vouchers, and ongoing training opportunities.
- Why this job: Be part of a fun, dynamic team where no two shifts are the same and growth is encouraged.
- Qualifications: We seek energetic individuals with great customer service skills and a flexible attitude.
- Other info: Shifts vary; availability during evenings and weekends is essential.
About The Role
Are you looking for a fun and fast paced environment to work in, with great benefits? Could you help us create lasting memories for our customers by providing outstanding customer service? If so, then look no further!
The Why
Join Hollywood Bowl Group as a Team Member. In return you\’ll get:
- The opportunity to earn an extra 50p per hour, paid to you every month
- Access to apprenticeship programmes and our in-house management training programmes
- Optional pension plan
- Additional days holiday with length of service up to five days
- Ongoing training and development, with the opportunity to fast track your career
- Free game vouchers every month
- 30% discount off food and drink for you and up to five friends
- 50% off food when you are working
- Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders
- Financial long service awards
- A £15 donation to our dedicated charity partner when you complete your induction
- Enhanced maternity, paternity, adoption, and shared parental leave benefits
- Opportunity to join our healthcare cash plan
The What
As a Team Member for Hollywood Bowl Group, you will be at the very centre of the customer\’s journey. No two shifts are the same — you may be welcoming customers at reception, hosting parties on the lanes, or serving food & drink from our bar and diner. Your professional and engaging customer service, along with your high energy and infectious enthusiasm will ensure our customers have an enjoyable, excellent value-for-money experience with every visit.
Team Members are trained across all key areas of the centre, so you\’ll be able to provide support and add value at every stage of the customer journey. You may be required to work in the Kitchen.
Opening Hours And Shift Patterns
Our centres are typically open seven days a week, from 9am to midnight. The busiest times are evenings, weekends, and public school holidays, which tend to be when we require availability from Team Member applicants. Typical shift patterns (Monday to Sunday):
- Weekday AM shifts: 09:00 – 17:00
- Weekday PM shifts: 17:00 – 00:00
- Weekend AM shifts: 09:00 – 18:00
- Weekend PM shifts: 16:00 – 01:00
Opening times and shift patterns vary by centre; your centre hours can be found online, and shift patterns will be confirmed at interview. Team Members under 18 may be required to work until midnight, but no later.
You will receive a thorough induction and ongoing training and development to set you up for success, plus ongoing career opportunities including access to apprenticeship programmes and in-house management training programmes if you wish to advance.
To Be a Successful Team Member, We’ll Want to See
- Great customer service, with the ability to communicate at all levels
- High energy and the ability to work in a fast-paced environment
- A friendly, supportive and helpful team player
- Flexibility with working hours and shift patterns
- Basic literacy and numeracy skills
The Who
Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. We value diversity and inclusion and are committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued, and we believe a diverse and inclusive workplace makes us more relevant, competitive, and resilient.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Management and Manufacturing
- Industries: Entertainment Providers
#J-18808-Ljbffr
Team Member employer: Hollywood Bowl Group Plc
Contact Detail:
Hollywood Bowl Group Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member
✨Tip Number 1
Familiarise yourself with the Hollywood Bowl Group's values and mission. Understanding their commitment to customer service and creating memorable experiences will help you align your answers during the interview with what they are looking for in a Team Member.
✨Tip Number 2
Be prepared to showcase your customer service skills. Think of specific examples from your past experiences where you provided excellent service or handled challenging situations, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 3
Highlight your flexibility and willingness to work varied shifts. Since the role requires availability during evenings, weekends, and holidays, showing that you can adapt to these demands will make you a more attractive candidate.
✨Tip Number 4
Research the specific centre you are applying to. Knowing about their unique offerings and any recent events or promotions can give you an edge in the interview, as it shows your genuine interest in the role and the company.
We think you need these skills to ace Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and teamwork. Use specific examples that demonstrate your ability to thrive in a fast-paced environment, as this is crucial for the Team Member role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Hollywood Bowl Group and how your skills align with their values of providing outstanding customer service.
Highlight Flexibility: Since the role requires flexibility with working hours, make sure to mention your availability in your application. Specify if you can work evenings, weekends, and public holidays, as these are peak times for the business.
Showcase Your Energy and Enthusiasm: In both your CV and cover letter, convey your high energy and enthusiasm for the role. Use positive language and express your eagerness to contribute to creating lasting memories for customers.
How to prepare for a job interview at Hollywood Bowl Group Plc
✨Show Your Enthusiasm
As a Team Member, your energy and enthusiasm are key. Make sure to express your excitement about the role and the company during the interview. Share examples of how you've created positive experiences for customers in the past.
✨Demonstrate Customer Service Skills
Prepare to discuss your customer service experience. Think of specific situations where you went above and beyond for a customer. Highlight your ability to communicate effectively and handle challenges with a friendly attitude.
✨Be Flexible and Adaptable
The role requires flexibility with shifts and tasks. Be ready to talk about your availability and willingness to work during busy times, such as evenings and weekends. Show that you're adaptable and can thrive in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about training opportunities, team dynamics, or what a typical day looks like for a Team Member. This demonstrates your eagerness to learn and grow within the company.
