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For Companies At a Glance
- Tasks: Join our team to maintain high standards and ensure a fun experience for customers.
- Company: Hollywood Bowl Group is all about fun, competition, and bringing people together.
- Benefits: Enjoy perks like extra pay, discounts, free games, and ongoing training opportunities.
- Why this job: This role offers a vibrant environment with chances to grow and make an impact.
- Qualifications: You need great customer service skills, energy, and a proactive attitude.
- Other info: Flexible hours and a supportive team culture await you!
The predicted salary is between 22000 - 30000 £ per year.
About The Role
Are you a dab-hand in DIY and general maintenance?
Are you looking for a fun and fast-paced environment to work in, with great benefits?
If so, then look no further!
The Why…
Join Hollywood Bowl Group as a Facilities Team Member. In return, you\’ll get:
- The opportunity to earn an extra 50p per hour, paid monthly
- Access to apprenticeship programmes and in-house management training
- Optional pension plan
- Additional holiday days with length of service, up to five days
- Ongoing training and development, with opportunities to fast-track your career
- Free game vouchers every month
- 30% discount off food and drink for you and up to five friends
- 50% off food when working
- Access to our Team Member Support Programme, including counselling, life coaching, CBT, and Mental Health First Aiders
- Financial long service awards
- A £15 donation to Barnardo\’s upon completing your induction
- Enhanced leave benefits for maternity, paternity, adoption, and shared parental leave
- Opportunity to join our healthcare cash plan
The What…
We need a highly motivated Facilities Team Member to work alongside our centre team. You\’ll maintain high standards, ensure our lanes are operational, and liaise with staff and customers about any faults.
You will receive thorough induction, ongoing training, and development, with opportunities to advance into management roles.
Your professional and engaging customer service, high energy, and enthusiasm will ensure our customers enjoy their visits and have a great experience.
To be a successful Facilities Team Member, you\’ll need to:
- Provide excellent customer service and communicate effectively at all levels
- Have high energy and thrive in a fast-paced environment
- Be friendly, supportive, and a team player
- Be flexible with working hours and shifts
- Possess basic literacy and numeracy skills
- Be proactive in spotting and resolving problems
- Maintain equipment and the centre to high standards
The Who…
Hollywood Bowl Group is passionate about bringing families and friends together for fun and healthy competition. Since going public in 2016, we\’ve expanded to 75 UK centres and 15 in Canada, operating under the Hollywood Bowl, Putt & Play, and Splitsville brands. We are committed to diversity, inclusion, and creating a workplace that values all employees\’ contributions.
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Facilities Team Member employer: Hollywood Bowl Group Plc
Contact Detail:
Hollywood Bowl Group Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Team Member
✨Tip Number 1
Familiarise yourself with the Hollywood Bowl Group's values and mission. Understanding their commitment to fun, family, and teamwork will help you align your responses during any interviews or conversations with the team.
✨Tip Number 2
Showcase your DIY and maintenance skills in practical scenarios. If you have examples of past experiences where you've successfully resolved issues or improved facilities, be ready to share those stories to demonstrate your hands-on abilities.
✨Tip Number 3
Highlight your customer service experience. Since the role involves interacting with customers, think of ways to illustrate how you've provided excellent service in previous jobs, especially in fast-paced environments.
✨Tip Number 4
Be prepared to discuss your flexibility with working hours. The role requires adaptability, so think of examples where you've successfully managed varying schedules or shifts in the past, showing that you're a reliable team player.
We think you need these skills to ace Facilities Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in DIY, maintenance, and customer service. Use specific examples that demonstrate your skills and enthusiasm for the role.
Craft a Strong Cover Letter: Write a cover letter that reflects your personality and passion for the job. Mention why you want to work at Hollywood Bowl Group and how your skills align with their values and requirements.
Showcase Your Customer Service Skills: In your application, emphasise your ability to provide excellent customer service. Include examples of how you've successfully communicated with customers or resolved issues in previous roles.
Highlight Flexibility and Teamwork: Mention your flexibility with working hours and your experience as a team player. This is crucial for a fast-paced environment like Hollywood Bowl Group, so make it clear how you thrive in such settings.
How to prepare for a job interview at Hollywood Bowl Group Plc
✨Show Your DIY Skills
Since the role involves maintenance, be prepared to discuss your DIY experience. Bring examples of past projects or repairs you've successfully completed to demonstrate your hands-on skills.
✨Emphasise Customer Service
Highlight your ability to provide excellent customer service. Share specific examples of how you've positively interacted with customers in previous roles, as this is crucial for ensuring a great experience at Hollywood Bowl.
✨Demonstrate Team Spirit
Being a team player is essential for this role. Be ready to talk about times when you've worked effectively within a team, showcasing your friendly and supportive nature.
✨Be Flexible and Proactive
Discuss your flexibility regarding working hours and shifts. Also, mention instances where you've proactively identified and resolved problems, as this will show your initiative and commitment to maintaining high standards.
