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For Companies At a Glance
- Tasks: Lead the centre in the absence of the General Manager and inspire your team.
- Company: Join Hollywood Bowl Group, a leader in family entertainment with over 75 centres across the UK.
- Benefits: Enjoy bonuses, discounts, holiday perks, and access to training programmes.
- Why this job: This role offers growth potential to General Manager level and a fun, dynamic work environment.
- Qualifications: Management experience in leisure, hospitality, or retail is essential, along with a passion for customer service.
- Other info: Flexible hours with opportunities for career development and a commitment to diversity and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
About The Role
Are you an ambitious manager looking for a highly autonomous role, where you will take accountability for the centre in the absence of the General Manager?
Are you looking for an employer that will invest in you and develop you to General Manager level, within twelve to eighteen months?
Are you looking for a business that is financially stable and has very exciting growth plans?
If so, then look no further!
The Why…
Join Hollywood Bowl Group as a Deputy Manager, in return you\’ll get:
- The opportunity to earn an extra £1 per hour, paid to you every month, as part of our monthly bonus scheme
- The opportunity to earn a centre outperformance bonus
- A 40-hour contract, plus additional pay for any extra shifts you work
- 50% off food when you are working
- Optional pension plan
- 28 days holiday & additional days holiday with length of service
- Access to our in-house Centre Manager in Training programme and apprenticeships
- Free games vouchers every month
- 30% discount off food and drink for you and up to five friends
- Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
- The opportunity to join our healthcare cash plan
- Financial long service awards
- A £15 donation to our dedicated charity partner when you complete your induction
- Enhanced maternity, paternity, adoption, and shared parental leave benefits
The What…
As a Deputy Manager for Hollywood Bowl Group, you will be at the very centre of the customer and team experience, and taking accountability for the centre in the absence of the Centre Manager.
Within our fast-paced, dynamic world, Deputy Managers are trained across all key areas of the centre to support the effective operation of the business. The role is varied and exciting! Your responsibilities will range from supporting the Centre Manager with back of house duties, to running an exceptional operation front of house, being hands-on across all areas of the busy centre.
You will support the Centre Manager and team in delivering financial targets and service standards in the four key result areas: the lanes, the bar, the diner, and the amusements.
You will inspire the team to provide outstanding service for our customers, helping them to create great experiences and lasting memories in our centres, whilst ensuring the centre is both a fun and safe environment.
You will encourage an environment where our Team Members are motivated and empowered to perform to the best of their ability, with plenty of opportunities to develop rewarding careers with us.
To Be Successful You Will Have
- Management experience, ideally within the leisure, hospitality, or retail industry
- A passion for customer service
- Evidence of delivering on financial targets, driving business and sales
- Experience of coaching and developing large teams
- A willingness to work nights and weekends
The Who…
Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition.
Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems.
Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we\’re proud to be ambitious market leaders in experiential family entertainment.
We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.
At Hollywood Bowl Group, we value diversity and inclusion, and we\’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company. #J-18808-Ljbffr
Deputy Manager employer: Hollywood Bowl Group Plc
Contact Detail:
Hollywood Bowl Group Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager
✨Tip Number 1
Familiarise yourself with the Hollywood Bowl Group's values and mission. Understanding their commitment to customer service and team empowerment will help you align your responses during interviews, showcasing how your management experience fits into their culture.
✨Tip Number 2
Prepare specific examples from your past management roles that demonstrate your ability to meet financial targets and drive sales. Highlighting measurable achievements will show your potential value to the team and your readiness for the Deputy Manager position.
✨Tip Number 3
Network with current or former employees of Hollywood Bowl Group if possible. Gaining insights about the company culture and expectations can give you an edge in understanding what they are looking for in a Deputy Manager.
✨Tip Number 4
Demonstrate your passion for customer service during any interactions with the hiring team. Share your vision for creating memorable experiences for customers, as this aligns perfectly with the role's focus on enhancing the customer journey.
We think you need these skills to ace Deputy Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant management experience, particularly in the leisure, hospitality, or retail sectors. Emphasise your achievements in driving financial targets and customer service excellence.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to inspire and develop teams. Mention specific examples of how you've successfully managed operations in previous roles.
Highlight Relevant Skills: In your application, focus on skills that align with the role, such as team leadership, financial acumen, and operational management. Use keywords from the job description to demonstrate your fit for the position.
Show Enthusiasm for Growth: Express your eagerness to grow within the company and take on the General Manager role in the future. Highlight any previous experiences where you have taken initiative or sought out professional development opportunities.
How to prepare for a job interview at Hollywood Bowl Group Plc
✨Show Your Leadership Skills
As a Deputy Manager, you'll need to demonstrate your management experience. Be ready to share specific examples of how you've successfully led teams in the past, especially in fast-paced environments like leisure or hospitality.
✨Highlight Customer Service Passion
This role is all about creating great experiences for customers. Prepare to discuss your approach to customer service and any initiatives you've implemented that improved customer satisfaction.
✨Discuss Financial Acumen
Since you'll be responsible for delivering financial targets, be prepared to talk about your experience with budgeting, sales strategies, and how you've driven business growth in previous roles.
✨Emphasise Team Development
Coaching and developing large teams is key in this position. Share your strategies for motivating team members and fostering a positive work environment, as well as any training programmes you've been involved in.
