Deputy Manager

Deputy Manager

Milton Keynes Full-Time 29000 - 31000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead the centre in the absence of the General Manager and inspire your team.
  • Company: Join Hollywood Bowl Group, a leader in family entertainment with over 75 centres across the UK.
  • Benefits: Enjoy bonuses, discounts, holiday perks, and a supportive work environment.
  • Why this job: Be part of a fun, dynamic team that values your growth and development.
  • Qualifications: Management experience in leisure, hospitality, or retail is essential.
  • Other info: Flexible hours with opportunities for career advancement and personal development.

The predicted salary is between 29000 - 31000 £ per year.

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About The Role

Are you an ambitious manager looking for a highly autonomous role, where you will take accountability for the centre in the absence of the General Manager?

About The Role

Are you an ambitious manager looking for a highly autonomous role, where you will take accountability for the centre in the absence of the General Manager?

Are you looking for an employer that will invest in you and develop you to General Manager level, within twelve to eighteen months?

Are you looking for a business that is financially stable and has very exciting growth plans?

If so, then look no further!

The Why…

Join Hollywood Bowl Group as a Deputy Manager, in return you\’ll get:

  • The opportunity to earn an extra £1 per hour, paid to you every month, as part of our monthly bonus scheme
  • The opportunity to earn a centre outperformance bonus
  • A 40-hour contract, plus additional pay for any extra shifts you work
  • 50% off food when you are working
  • Optional pension plan
  • 28 days holiday & additional days holiday with length of service
  • Access to our in-house Centre Manager in Training programme and apprenticeships
  • Free games vouchers every month
  • 30% discount off food and drink for you and up to five friends
  • Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
  • The opportunity to join our healthcare cash plan
  • Financial long service awards
  • A £15 donation to our dedicated charity partner when you complete your induction
  • Enhanced maternity, paternity, adoption, and shared parental leave benefits

The What…

As a Deputy Manager for Hollywood Bowl Group, you will be at the very centre of the customer and team experience, and taking accountability for the centre in the absence of the Centre Manager.

Within our fast-paced, dynamic world, Deputy Managers are trained across all key areas of the centre to support the effective operation of the business. The role is varied and exciting! Your responsibilities will range from supporting the Centre Manager with back of house duties, to running an exceptional operation front of house, being hands-on across all areas of the busy centre.

You will support the Centre Manager and team in delivering financial targets and service standards in the four key result areas: the lanes, the bar, the diner, and the amusements.

You will inspire the team to provide outstanding service for our customers, helping them to create great experiences and lasting memories in our centres, whilst ensuring the centre is both a fun and safe environment.

You will encourage an environment where our Team Members are motivated and empowered to perform to the best of their ability, with plenty of opportunities to develop rewarding careers with us.

To Be Successful You Will Have

  • Management experience, ideally within the leisure, hospitality, or retail industry
  • A passion for customer service
  • Evidence of delivering on financial targets, driving business and sales
  • Experience of coaching and developing large teams
  • A willingness to work nights and weekends

The Who…

Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition.

Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems.

Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we\’re proud to be ambitious market leaders in experiential family entertainment.

We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.

At Hollywood Bowl Group, we value diversity and inclusion, and we\’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.

Seniority level

  • Seniority level

    Mid-Senior level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Other

  • Industries

    Entertainment Providers

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Deputy Manager employer: Hollywood Bowl Group Plc

Hollywood Bowl Group is an exceptional employer that prioritises the growth and development of its team members, offering a clear pathway to advance to General Manager level within 12 to 18 months. With a vibrant work culture that fosters teamwork and customer service excellence, employees enjoy a range of benefits including generous discounts, a supportive Team Member Support Programme, and opportunities for professional training. Located in Bletchley, this dynamic environment not only promises financial stability but also encourages a fun and engaging workplace where every team member can thrive.
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Contact Detail:

Hollywood Bowl Group Plc Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Deputy Manager

Tip Number 1

Familiarise yourself with Hollywood Bowl Group's values and mission. Understanding their commitment to customer service and team empowerment will help you align your responses during interviews, showcasing that you're a great fit for their culture.

Tip Number 2

Highlight your management experience in the leisure or hospitality sectors. Be prepared to discuss specific examples of how you've successfully led teams, met financial targets, and improved customer experiences in previous roles.

Tip Number 3

Demonstrate your passion for creating memorable customer experiences. Share stories that illustrate your ability to inspire and motivate teams, as well as how you've handled challenges in a fast-paced environment.

Tip Number 4

Be ready to discuss your flexibility regarding working hours. Since the role requires availability during nights and weekends, showing your willingness to adapt will make you a more attractive candidate.

We think you need these skills to ace Deputy Manager

Management Experience
Customer Service Excellence
Financial Target Achievement
Team Coaching and Development
Operational Management
Sales Driving Skills
Problem-Solving Skills
Communication Skills
Time Management
Adaptability to Fast-Paced Environments
Conflict Resolution
Leadership Skills
Ability to Work Flexible Hours
Motivational Skills

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant management experience, particularly in the leisure, hospitality, or retail sectors. Emphasise your achievements in driving financial targets and customer service excellence.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to inspire and develop teams. Mention specific examples of how you've successfully managed operations in previous roles.

Highlight Relevant Skills: In your application, focus on skills that align with the Deputy Manager role, such as team leadership, financial acumen, and operational management. Use keywords from the job description to demonstrate your fit.

Show Enthusiasm for the Company: Express your excitement about joining Hollywood Bowl Group and contributing to their growth plans. Mention any knowledge you have about their centres and how you can enhance the customer experience.

How to prepare for a job interview at Hollywood Bowl Group Plc

Show Your Passion for Customer Service

As a Deputy Manager, you'll be at the forefront of customer experience. Make sure to express your enthusiasm for providing outstanding service and share examples of how you've gone above and beyond for customers in previous roles.

Demonstrate Leadership Skills

Highlight your management experience and how you've successfully coached and developed teams. Be prepared to discuss specific instances where you inspired your team to achieve financial targets or improve service standards.

Understand the Business Operations

Familiarise yourself with the key areas of the centre, such as the lanes, bar, diner, and amusements. Showing that you understand how these areas contribute to the overall success of the business will impress your interviewers.

Be Ready for Scenario Questions

Expect questions that assess your problem-solving abilities and decision-making skills. Prepare for scenarios related to managing staff, handling customer complaints, or ensuring safety in a busy environment, and think about how you would respond effectively.

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