At a Glance
- Tasks: Lead and inspire your team to create unforgettable customer experiences.
- Company: Join a vibrant leisure company that values diversity and inclusion.
- Benefits: Earn extra pay, enjoy discounts, and access training programmes.
- Other info: Flexible shifts with ongoing training and development opportunities.
- Why this job: Fast-track your career while having fun and making a difference.
- Qualifications: Supervisory experience and excellent customer service skills required.
The predicted salary is between 24000 - 30000 £ per year.
The opportunity to earn an extra 50p per hour, paid to you every month.
Access to apprenticeship programmes and our in-house management training programmes.
Optional pension plan.
Additional days holiday with length of service up to five days.
Ongoing training and development, with the opportunity to fast track your career.
Free game vouchers every month.
30% discount off food and drink for you and up to five friends.
50% off food when you are working.
Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
Financial long service awards.
A £15 donation to our dedicated charity partner when you complete your induction.
Enhanced maternity, paternity, adoption, and shared parental leave benefits.
Opportunity to join our healthcare cash plan.
As our Team Leader you’ll lead and inspire the team on shift and be responsible for ensuring that our customers are having an unforgettable time in the centres. No two shifts are the same; you may be welcoming customers, setting your department up for success or coaching your team. Your professional and engaging customer service, along with your high energy and infectious enthusiasm will ensure our customers have an enjoyable, excellent value-for-money experience with every visit.
Our centres are typically open seven days a week, from 9am to midnight. Within the leisure industry, our busiest times are evenings, weekends, and public school holidays, which tend to be when we require availability from Team Member applicants. Here is an overview of the typical shift patterns we have in centre, from Monday to Sunday:
- Weekday AM shifts are typically 09.00 - 17.00
- Weekday PM shifts are typically 17.00 - 00.00
- Weekend AM shifts are typically 09.00 - 18.00
- Weekend PM shifts are typically 16.00 - 01.00
Opening times and shift patterns will vary from centre to centre, your centre opening hours can be found online, and shift patterns will be confirmed at interview. You will be given a thorough induction and ongoing training and development to set you up for success, as well as ongoing development and career opportunities, including access to apprenticeship programmes and our in-house management training programmes, should you wish to take the next step in your career.
To be a successful Team Leader, we’ll want to see:
- Experience of supervising a team
- Great customer service, with the ability to communicate at all levels
- High energy and the ability to work in a fast-paced environment
- A friendly, supportive and helpful team player
- Flexibility with working hours and shift patterns
- Basic literacy and numeracy skills
At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
Team Leader in Oxford employer: Hollywood Bowl Group Careers
At Hollywood Bowl Group, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. As a Team Leader, you'll enjoy benefits such as enhanced holiday allowances, ongoing training opportunities, and a supportive environment that fosters career growth, all while working in a fun and dynamic leisure setting. With perks like discounts on food and drink, free game vouchers, and access to mental health support, we ensure our team members feel valued and motivated every day.
Contact Details:
Hollywood Bowl Group Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader in Oxford
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in as a Team Leader.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating unforgettable experiences, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories!
✨Tip Number 3
Show off your leadership style! Think about how you inspire and motivate others. During the interview, share your approach to leading a team and how you handle challenges in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the perks we offer, like training programmes and discounts!
We think you need these skills to ace Team Leader in Oxford
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're excited about leading a team and creating unforgettable experiences for our customers.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. We’re looking for someone with great customer service skills and team leadership experience, so don’t be shy about showcasing those!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. No need for fluff—just the good stuff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Hollywood Bowl Group Careers
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and what makes them unique in the leisure industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to demonstrate your ability to inspire and manage a team. Prepare examples from your past experiences where you've successfully led a team or handled challenging situations. Highlight your communication skills and how you motivate others.
✨Emphasise Customer Service Excellence
Customer service is key in this role. Be ready to discuss how you've provided exceptional service in previous positions. Think of specific instances where you went above and beyond for a customer, as this will resonate well with the interviewers.
✨Be Ready for Shift Flexibility Questions
Since the role requires flexibility with working hours, be prepared to discuss your availability. Show that you're willing to work evenings, weekends, and holidays, as this is crucial for the position. It demonstrates your commitment and understanding of the job's demands.
