At a Glance
- Tasks: Create lasting memories for customers through outstanding service in a fun environment.
- Company: Join Hollywood Bowl Group, a leader in family entertainment with over 75 centres across the UK.
- Benefits: Earn extra pay, enjoy discounts, free game vouchers, and access to training programmes.
- Other info: Flexible shifts available, with ongoing training and development opportunities.
- Why this job: Be part of a dynamic team and fast-track your career while having fun!
- Qualifications: Great customer service skills, high energy, and a friendly team player attitude.
The predicted salary is between 10 - 12 £ per hour.
Are you looking for a fun and fast paced environment to work in, with great benefits? Could you help us create lasting memories for our customers by providing outstanding customer service? If so, then look no further!
Why Join Hollywood Bowl Group as a Team Member:
- The opportunity to earn an extra 50p per hour, paid to you every month
- Access to apprenticeship programmes and our in-house management training programmes
- Optional pension plan
- Additional days holiday with length of service up to five days
- Ongoing training and development, with the opportunity to fast track your career
- Free game vouchers every month
- 30% discount off food and drink for you and up to five friends
- 50% off food when you are working
- Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders
- Financial long service awards
- A £15 donation to our dedicated charity partner when you complete your induction
- Enhanced maternity, paternity, adoption, and shared parental leave benefits
- Opportunity to join our healthcare cash plan
The What:
As a Team Member for Hollywood Bowl Group, you will be at the very centre of the customer’s journey! No two shifts are the same, you may be welcoming customers at reception, hosting parties on the lanes or serving food & drink from our bar and diner. Your professional and engaging customer service, along with your high energy and infectious enthusiasm will ensure our customers have an enjoyable, excellent value-for-money experience with every visit.
Within our fast-paced, dynamic world, Team Members are trained across all key areas of the centre, so you'll be able to provide support and add value at every stage of the customer journey. You may be required to work in the Kitchen.
Opening Hours and Shift Patterns:
Our centres are typically open seven days a week, from 9am to midnight. Within the leisure industry, our busiest times are evenings, weekends, and public school holidays, which tends to be when we require availability from Team Member applicants. Here is an overview of the typical shift patterns we have in centre, from Monday to Sunday:
- Weekday AM shifts are typically 09.00 - 17.00
- Weekday PM shifts are typically 17.00 - 00.00
- Weekend AM shifts are typically 09.00 - 18.00
- Weekend PM shifts are typically 16.00 - 01.00
*Opening times and shift patterns will vary from centre to centre, your centre opening hours can be found online, and shift patterns will be confirmed at interview. Team Members under the age of 18 may be expected to work up until midnight, but no later.
You will be given a thorough induction and ongoing training and development to set you up for success, as well as ongoing development and career opportunities, including access to apprenticeship programmes and our in-house management training programmes, should you wish to take the next step in your career.
To be a successful Team Member, we’ll want to see:
- Great customer service, with the ability to communicate at all levels
- High energy and the ability to work in a fast-paced environment
- A friendly, supportive and helpful team player
- Flexibility with working hours and shift patterns
- Basic literacy and numeracy skills
The Who:
Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems. Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we’re proud to be ambitious market leaders in experiential family entertainment. We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year. At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
Team Member in Milton Keynes employer: Hollywood Bowl Group Careers
Hollywood Bowl Group is an exceptional employer that fosters a vibrant and inclusive work culture, offering Team Members the chance to thrive in a fun, fast-paced environment. With comprehensive benefits including ongoing training, career advancement opportunities, and generous discounts, employees are supported both personally and professionally. The company’s commitment to employee well-being, alongside its focus on creating memorable experiences for customers, makes it a rewarding place to work.
Contact Details:
Hollywood Bowl Group Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Team Member in Milton Keynes
✨Tip Number 1
Get to know the Hollywood Bowl Group vibe! Visit our centres, soak in the atmosphere, and chat with current Team Members. This will give you a feel for the fast-paced environment and help you tailor your approach during interviews.
✨Tip Number 2
Show off your customer service skills! During interviews, share specific examples of how you've gone above and beyond for customers in the past. We love hearing about your high-energy moments and how you made someone's day!
✨Tip Number 3
Flexibility is key! Be open about your availability, especially during peak times like evenings and weekends. Highlighting your willingness to adapt will make you stand out as a great fit for our dynamic team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about our centres and the roles we offer right there.
We think you need these skills to ace Team Member in Milton Keynes
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your enthusiasm and energy. Remember, we’re all about creating fun experiences!
Tailor Your Application:Make sure to customise your application to highlight how your skills match what we're looking for. If you've got great customer service experience or can work well in a fast-paced environment, shout about it!
Keep It Clear and Concise:While we love a good story, keep your application straightforward and to the point. Use clear language and make sure your key skills and experiences stand out. We want to get to know you quickly!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our awesome benefits there!
How to prepare for a job interview at Hollywood Bowl Group Careers
✨Know the Company
Before your interview, take some time to research Hollywood Bowl Group. Understand their values, mission, and what makes them unique in the leisure industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Team Member, outstanding customer service is key. Prepare examples from your past experiences where you provided excellent service or resolved customer issues. Be ready to demonstrate your high energy and enthusiasm, as these traits are essential for creating lasting memories for customers.
✨Be Flexible and Adaptable
Given the fast-paced environment, highlight your ability to adapt to different roles, whether it's welcoming customers, serving food, or hosting parties. Share instances where you've successfully juggled multiple tasks or adapted to changing situations, as this will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programmes, shift patterns, or opportunities for career advancement. This shows that you're not just interested in the job but also in growing with the company.
