At a Glance
- Tasks: Lead a dynamic team, ensuring exceptional customer experiences and smooth operations.
- Company: Join the fun at Hollywood Bowl Group, where excitement meets opportunity.
- Benefits: Earn bonuses, enjoy discounts, and access mental health support.
- Other info: Flexible shifts, career growth, and a supportive team environment await you.
- Why this job: Be at the heart of creating memorable experiences while developing your career.
- Qualifications: Management experience in leisure or hospitality and a passion for customer service.
The predicted salary is between 25000 - 30000 € per year.
The Why... Join Hollywood Bowl Group as a Deputy Manager, in return you’ll get:
- The opportunity to earn an extra £1 per hour, paid to you every month, as part of our monthly bonus scheme
- The opportunity to earn a centre outperformance bonus
- A 40-hour contract, plus additional pay for any extra shifts you work
- 50% off food when you are working
- Optional pension plan
- 28 days holiday & additional days holiday with length of service
- Access to our in-house Centre Manager in Training programme and apprenticeships
- Free games vouchers every month
- 30% discount off food and drink for you and up to five friends
- Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
- The opportunity to join our healthcare cash plan
- Financial long service awards
- A £15 donation to our dedicated charity partner when you complete your induction
- Enhanced maternity, paternity, adoption, and shared parental leave benefits
The What... As a Deputy Manager for Hollywood Bowl Group, you will be at the very centre of the customer and team experience, and taking accountability for the centre in the absence of the Centre Manager. Within our fast-paced, dynamic world, Deputy Managers are trained across all key areas of the centre to support the effective operation of the business. The role is varied and exciting!
Your responsibilities will range from supporting the Centre Manager with back of house duties, to running an exceptional operation front of house, being hands‑on across all areas of the busy centre. You will support the Centre Manager and team in delivering financial targets and service standards in the four key result areas: the lanes, the bar, the diner, and the amusements. You will inspire the team to provide outstanding service for our customers, helping them to create great experiences and lasting memories in our centres, whilst ensuring the centre is both a fun and safe environment. You will encourage an environment where our Team Members are motivated and empowered to perform to the best of their ability, with plenty of opportunities to develop rewarding careers with us.
To be successful you will have:
- Management experience, ideally within the leisure, hospitality, or retail industry
- A passion for customer service
- Evidence of delivering on financial targets, driving business and sales
- Experience of coaching and developing large teams
- A willingness to work nights and weekends
Deputy Manager employer: Hollywood Bowl Group Careers
Hollywood Bowl Group is an exceptional employer that prioritises employee well-being and development, offering a range of benefits including a monthly bonus scheme, generous holiday allowance, and access to training programmes. With a vibrant work culture that fosters teamwork and customer service excellence, employees are empowered to grow their careers in a fun and dynamic environment, making it a rewarding place to work for those passionate about the leisure and hospitality industry.
Contact Detail:
Hollywood Bowl Group Careers Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Manager
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the leisure or hospitality industry. A personal recommendation can go a long way in landing that Deputy Manager role.
✨Tip Number 2
Show up and shine! If you get the chance for an interview, make sure to bring your A-game. Prepare by researching Hollywood Bowl Group and think about how your management experience can help drive their financial targets and service standards.
✨Tip Number 3
Be hands-on! During any assessment or trial shifts, demonstrate your ability to inspire and motivate the team. Show them you’re not just about managing but also about creating great experiences for customers and team members alike.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Hollywood Bowl Group family.
We think you need these skills to ace Deputy Manager
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer service shine through. We want to see how you’ve gone above and beyond to create memorable experiences for customers in your previous roles.
Highlight Your Management Experience:Make sure to detail your management experience, especially in leisure, hospitality, or retail. We’re looking for evidence of how you’ve successfully led teams and met financial targets, so don’t hold back!
Be Specific About Your Achievements:Use specific examples to demonstrate your skills and achievements. Whether it’s hitting sales targets or developing team members, we love to see concrete evidence of your success in action.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Hollywood Bowl Group.
How to prepare for a job interview at Hollywood Bowl Group Careers
✨Know the Company Inside Out
Before your interview, take some time to research Hollywood Bowl Group. Understand their values, mission, and what makes them unique in the leisure industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Management Skills
As a Deputy Manager, you'll need to demonstrate your management experience. Prepare specific examples of how you've successfully led teams, met financial targets, and improved customer service in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer Service Passion
Hollywood Bowl Group thrives on providing exceptional customer experiences. Be ready to discuss your passion for customer service and share stories that highlight your ability to inspire and motivate a team to deliver outstanding service.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenging situations. Think about potential scenarios you might face as a Deputy Manager and how you would approach them, especially in a fast-paced environment like a bowling centre.
