At a Glance
- Tasks: Create lasting memories for customers through outstanding service in a fun environment.
- Company: Join the Hollywood Bowl Group, a leader in family entertainment.
- Benefits: Earn extra pay, enjoy discounts, and access training programmes.
- Other info: Flexible shifts available, with opportunities for growth and development.
- Why this job: Be part of a dynamic team and fast-track your career while having fun.
- Qualifications: Great customer service skills and a friendly, energetic attitude.
The predicted salary is between 20000 - 25000 £ per year.
Are you looking for a fun and fast-paced environment to work in, with great benefits? Could you help us create lasting memories for our customers by providing outstanding customer service? If so, then look no further!
The Why...
- The opportunity to earn an extra 50p per hour, paid to you every month
- Access to apprenticeship programmes and our in-house management training programmes
- Optional pension plan
- Additional days holiday with length of service up to five days
- Ongoing training and development, with the opportunity to fast track your career
- Free game vouchers every month
- 30% discount off food and drink for you and up to five friends
- 50% off food when you are working
- Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
- Financial long service awards
- A £15 donation to our dedicated charity partner when you complete your induction
- Enhanced maternity, paternity, adoption, and shared parental leave benefits
- Opportunity to join our healthcare cash plan
The What...
As a Team Member for Hollywood Bowl Group, you will be at the very centre of the customer’s journey! No two shifts are the same, you may be welcoming customers at reception, hosting parties on the lanes or serving food & drink from our bar and diner. Your professional and engaging customer service, along with your high energy and infectious enthusiasm will ensure our customers have an enjoyable, excellent value-for-money experience with every visit. Within our fast-paced, dynamic world, Team Members are trained across all key areas of the centre, so you'll be able to provide support and add value at every stage of the customer journey. You may be required to work in the Kitchen.
Opening Hours and Shift Patterns
Our centres are typically open seven days a week, from 9am to midnight. Within the leisure industry, our busiest times are evenings, weekends, and public school holidays, which tends to be when we require availability from Team Member applicants. Here is an overview of the typical shift patterns we have in centre, from Monday to Sunday:
- Weekday AM shifts are typically 09.00 - 17.00
- Weekday PM shifts are typically 17.00 - 00.00
- Weekend AM shifts are typically 09.00 - 18.00
- Weekend PM shifts are typically 16.00 - 01.00
*Opening times and shift patterns will vary from centre to centre, your centre opening hours can be found online, and shift patterns will be confirmed at interview. Team Members under the age of 18 may be expected to work up until midnight, but no later. You will be given a thorough induction and ongoing training and development to set you up for success, as well as ongoing development and career opportunities, including access to apprenticeship programmes and our in-house management training programmes, should you wish to take the next step in your career.
To be a successful Team Member, we’ll want to see:
- Great customer service, with the ability to communicate at all levels
- High energy and the ability to work in a fast-paced environment
- A friendly, supportive and helpful team player
- Flexibility with working hours and shift patterns
- Basic literacy and numeracy skills
The Who...
Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in‑centre game technology and online scoring systems. Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we’re proud to be ambitious market leaders in experiential family entertainment. We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year. At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
Customer-Focused Team Member for Growth & Training in Brighton employer: Hollywood Bowl Group Careers
Hollywood Bowl Group is an exceptional employer that fosters a vibrant and inclusive work culture, offering extensive training and development opportunities for all Team Members. With benefits like flexible working hours, generous discounts, and a supportive environment focused on employee well-being, you can thrive in a fun, fast-paced setting while contributing to memorable experiences for our customers. Join us and be part of a growing company that values your contributions and invests in your future.
Contact Details:
Hollywood Bowl Group Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer-Focused Team Member for Growth & Training in Brighton
✨Tip Number 1
Get to know the company! Before your interview, check out Hollywood Bowl Group's website and social media. Familiarise yourself with their values and what makes them tick. This will help you connect better during the chat and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating memorable experiences for customers, think of examples from your past where you've gone above and beyond. Be ready to share these stories during your interview to showcase your enthusiasm and energy.
✨Tip Number 3
Be flexible with your availability! Hollywood Bowl Group operates during evenings and weekends, so let them know you're open to working those shifts. This shows you're committed and ready to jump in when they need you most.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Customer-Focused Team Member for Growth & Training in Brighton
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you’re excited about creating memorable experiences for our customers.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. Mention specific examples of how you've provided great customer service in the past!
Keep It Clear and Concise:We appreciate a straightforward approach! Keep your application clear and to the point, making it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at Hollywood Bowl Group Careers
✨Know the Company
Before your interview, take some time to research Hollywood Bowl Group. Understand their values, mission, and what makes them unique in the leisure industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Team Member, outstanding customer service is key. Prepare examples from your past experiences where you provided excellent service or resolved customer issues. Highlight your ability to communicate well and work in a fast-paced environment, as these are crucial for the role.
✨Be Energetic and Enthusiastic
Hollywood Bowl Group thrives on high energy and enthusiasm. During your interview, let your personality shine through! Show that you can bring a positive vibe to the team and create lasting memories for customers. A friendly attitude can go a long way!
✨Flexibility is Key
The role requires flexibility with working hours, especially during busy times like evenings and weekends. Be prepared to discuss your availability openly and demonstrate your willingness to adapt to the needs of the business. This shows that you're ready to jump in wherever needed!
