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- Tasks: Join our team to support patient services and ensure smooth operations in a healthcare setting.
- Company: Hollyns Health & Wellbeing, a proactive practice with a focus on patient care.
- Benefits: Part-time hours, NHS pension scheme, and opportunities for personal development.
- Other info: Dynamic work environment with a strong emphasis on teamwork and patient wellbeing.
- Why this job: Make a real difference in patients' lives while gaining valuable experience in healthcare administration.
- Qualifications: GCSEs in Maths and English, customer service experience preferred.
The predicted salary is between 12 - 16 £ per hour.
We are looking to recruit a part time Patient Services Administrator to join the Administration team at Hollyns Health & Wellbeing. You will work across both sites at Clayton and Allerton. The post is 25 hours (5 shifts per week) between Monday to Friday. In addition to your usual working hours you would be expected to provide cover for extended hours, annual leave and sickness.
Main duties of the job
The ideal candidate would have experience of working within General Practice including System One knowledge, however, experience in working within a customer focused administrative role would also be considered. This is a fast paced role which requires confident, hard working and loyal team members. You should have excellent communication skills and an ability to remain calm under pressure.
About us
Hollyns Health and Wellbeing is a proactive practice with two sites, we have approx 12,800 patients. We offer additional services to the practice population, such as warfarin, pain management, sexual health, Level 2 diabetic clinics and minor surgery. The administration and clinical team work over both sites and teamwork is integral in ensuring the service is run as effectively and efficiently for the patients as possible.
All staff must have an understanding of the importance of safeguarding adults, children and young people to ensure that they are able to live a comfortable life in safety, free from abuse and neglect. As a practice we should always promote our patients' wellbeing in their safeguarding arrangements.
The successful candidate will be able to continue their service benefits if coming from the NHS in relation to the NHS Pension Scheme and annual leave entitlement.
Job responsibilities
- Telephone Duties to include:
- Making appropriate appointments with healthcare professionals
- Taking details of requested home visits
- Informing patients of results
- Contacting other providers
- Ambulance bookings
- General enquiries
- Effectively managing contact of dissatisfaction in line with practice policy
- Greeting and directing patients
- Greeting and directing visitors
- Handing out prescriptions
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
- Making appointments
- Responding to the needs of Doctors and Clinical Staff during surgery
- Health and safety awareness (e.g. handling samples)
- General housekeeping e.g. keeping the waiting areas and reception tidy
- Inputting and extracting information from the Practice computer system
- Receipting monies from patients for non NHS services
- Assist with the completion of forms for new patient registration
- Process patients change of address computer data and medical records
- Opening, date stamping and distributing internal and external mail
- Scanning and attaching patient letters to their computer record
- Filing paper medical records as required
- To deal with temporary resident/overseas visitor forms
- To undertake other duties highlighted by the Admin Manager, Operations Manager or Business Development, Enterprise and Finance Manager
- Have working knowledge of telephone system during and after hours.
- Support and understand building security have thorough knowledge of doors, windows and alarm.
- Issuing repeat prescriptions as per practice policy
- Queries relating to repeat prescriptions
- Administration of pre dated prescriptions as per practice policy
- Dealing with Pharmacy; medical staff; outside agencies as required
- Email & SystmOnline prescription requests
- Check prescriptions to collect on a monthly basis and remove any older than a month
- Ensure prescriptions are signed on a daily basis
SKILLS, QUALIFICATIONS and other REQUIREMENTS
- Good face to face and telephone communication skills
- Ability to work under pressure and prioritise workload
- Friendly and approachable
- Common sense
- Flexibility to cover extra hours as required due to holidays, sickness etc.
- Ability to deal calmly with difficult situations
Person Specification
- Qualifications: Educated up to GCSE level, preferably grade A-C in Maths and English
- Experience: Previous experience in a customer service/administrational role. Previous experience of working within General Practice and System One knowledge.
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Patient Services Administrator in Bradford employer: Hollyns Health & Wellbeing
Contact Detail:
Hollyns Health & Wellbeing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Administrator in Bradford
✨Tip Number 1
Get to know the practice! Research Hollyns Health & Wellbeing, their services, and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the role and the team dynamics, which can give you an edge in your application process.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to patient services and administration. Role-play with a friend or family member to build your confidence and refine your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Hollyns Health & Wellbeing.
We think you need these skills to ace Patient Services Administrator in Bradford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Patient Services Administrator role. Highlight any relevant experience in customer service or general practice, especially if you’ve worked with System One before. We want to see how your skills match what we’re looking for!
Show Off Your Communication Skills: Since this role involves a lot of interaction with patients and team members, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and maybe share an example of how you’ve handled a tricky situation in the past.
Be Honest About Your Availability: We need someone flexible who can cover extra hours when needed. Be upfront about your availability in your application. If you can work additional shifts or cover for holidays, let us know – it’ll make you stand out!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Hollyns Health & Wellbeing
✨Know Your Stuff
Make sure you brush up on your knowledge of General Practice and System One. Familiarise yourself with the specific duties listed in the job description, as this will show that you're serious about the role and understand what’s expected.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with patients and healthcare professionals, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated in previous roles, especially in high-pressure situations.
✨Demonstrate Team Spirit
Hollyns Health & Wellbeing values teamwork, so be ready to discuss how you’ve collaborated with others in past jobs. Think of specific instances where you contributed to a team goal or helped resolve a conflict.
✨Stay Calm Under Pressure
This position requires someone who can handle stress well. Prepare to share examples of how you've managed difficult situations in the past, whether it was dealing with an upset patient or juggling multiple tasks at once.