Temporary to Permanent
£12.71 per hour
Location: Aldridge | Full Time Office
Working Hours: Monday to Friday, 9am – 5pm ( 30 minute lunch )
Benefits: Free Parking, bonus opportunities, 20 days holiday + bank holidays, ability to purchase products at a discounted rate.
Key Responsibilities
Answer incoming calls promptly and professionally, taking orders from existing customers and ensuring their needs are met efficiently.
Make outgoing calls to existing customers to take and process orders
Process payments accurately and securely, adhering to company policies and procedures.
Assist potential customers by addressing their queries and directing them to the appropriate sales representatives for further assistance.
Collaborate with sales representatives to manage pricing queries and provide support as needed, ensuring a cohesive approach to customer service.
Reach out to lapsed customers to schedule meetings for sales representatives, aiming to re-engage them with our products and services.
Liaise effectively with other departments, such as logistics and finance, to resolve any issues that may arise during the order process.
Monitor and respond to emails, handling orders and customer queries in a timely manner.
Oversee incoming online orders, proactively contacting customers to address any issues or queries regarding their products.
Identify opportunities to upsell products to existing customers, enhancing their experience and contributing to sales growth.
Demonstrate a willingness to learn independently about our extensive product range, staying informed about new offerings and updates.
What You Bring to the Role
Proven experience in an office based Customer Service or Product Support based role
Confident using Microsoft Word, Excel, and PowerPoint
Strong communication
Great prioritisation
Proactive problem‑solving
Calm under pressure
Job Ref: GS1447
Hollyfield Personnel do not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 – 7 working days of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are giving permission for Hollyfield Personnel to contact you and retain your details.
Customer Service Officer in Walsall employer: Hollyfield Personnel
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