At a Glance
- Tasks: Make calls to help businesses manage their accounts and deliver excellent customer service.
- Company: Join a supportive team with a focus on collaboration and recognition.
- Benefits: Enjoy a competitive salary, performance bonuses, and generous holiday options.
- Other info: Full training provided, with clear pathways for career growth.
- Why this job: Be part of a role that values your communication skills and problem-solving abilities.
- Qualifications: Great communication skills and a positive attitude; experience is a plus but not required.
The predicted salary is between 25000 - 25000 £ per year.
Salary: £25,000 per annum + Performance-Related Bonus
Location: Tamworth, Office Based
Hours: Monday to Friday, 9:00am – 5:00pm (30-minute lunch) | One day per week: 9:00am – 5:30pm (60-minute lunch)
Excellent Benefits:
- Competitive rewards: A monthly performance bonus.
- Work-life balance: 20 days' annual leave plus bank holidays, Christmas shutdown, your birthday off, and the option to buy extra holiday.
- Health & wellbeing: Supportive team culture with access to BHSF benefits, including private medical appointments, mental health support, and death in service cover.
- Career development: Ongoing training, clear progression pathways, and opportunities to grow your career.
- Recognition & culture: A collaborative workplace that values your contribution, with team socials and long-service recognition.
- Additional perks: Free on-site parking and discounted travel options.
This is an excellent opportunity for someone who enjoys speaking with customers, solving problems, and delivering positive outcomes. You'll play a key role in helping business customers manage outstanding accounts while providing a professional and supportive service.
Previous collections experience is beneficial but not essential, as full training will be provided.
Key Responsibilities:
- Make outbound calls to business customers regarding outstanding accounts, with the aim of achieving a first-call resolution.
- Handle inbound calls relating to overdue accounts and general account enquiries.
- Process payments securely and accurately over the telephone.
- Build positive relationships with customers while negotiating suitable payment solutions.
- Deliver excellent customer service with professionalism and empathy.
- Maintain accurate records of all customer interactions.
About You:
- Excellent communication and interpersonal skills.
- A confident and professional telephone manner.
- A customer-focused approach with strong problem-solving abilities.
- The ability to remain calm and solution-oriented in challenging situations.
- Previous experience in collections or customer service (desirable but not essential).
- A positive attitude and willingness to learn.
Please note that successful applicants will be required to undergo a credit check and provide satisfactory employment references as part of the recruitment process.
Collections Advisor in Tamworth employer: Hollyfield Personnel
Join our dynamic HR team in Tamworth, where we prioritise employee well-being and professional growth. With a supportive work culture, comprehensive benefits including a workplace pension, life insurance, and generous holiday allowance, we offer an environment that fosters development and collaboration. This role is perfect for those looking to kickstart their career in HR while enjoying a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Advisor in Tamworth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hollyfield Personnel. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hollyfield Personnel before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Collections Advisor in Tamworth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hollyfield Personnel:Your cover letter is your chance to shine! Tell us why you want to work at Hollyfield Personnel specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hollyfield Personnel!
How to prepare for a job interview at Hollyfield Personnel
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
