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- Tasks: Manage customer claims and provide support through phone and email interactions.
- Company: Established organisation with a focus on customer service excellence.
- Benefits: 28 days holiday, workplace pension, life insurance, and medical cash plan.
- Why this job: Join a dynamic team and make a real difference in customers' lives.
- Qualifications: Experience in customer service or claims handling, strong communication skills.
- Other info: Full-time role with opportunities for growth in a supportive environment.
The predicted salary is between 20452 - 30678 £ per year.
Salary: 25565 per annum
Location: Tamworth, Staffordshire
Hours: Full time, Permanent (Office Based), Monday to Friday, 8.30am - 5pm, 1/2 lunch break
Perks:
- 28 days holiday (including bank holidays)
- Workplace Pension Scheme
- Life Insurance
- Eye Tests
- Medical Cashplan
- Yearly Flu Vaccination
We’re working with a well-established organisation that is seeking a proactive and customer‑focused Call Centre Representative to join their busy office based in Tamworth.
About the Role:
As a key point of contact for customers you’ll play an essential role in managing the full lifecycle of each claim from initial instruction through to job completion. You’ll ensure that each interaction is handled with care, clarity and professionalism while coordinating with a range of internal and external stakeholders including engineers, insurers and trades teams.
Key Responsibilities:
- Manage a portfolio of property claims ensuring all cases are progressed efficiently and within service level agreements
- Liaise with customers via phone and email throughout each stage of their claim providing regular updates and support
- Accurately maintain client systems updating case notes, logs and schedules
- Coordinate with internal field teams and subcontractors to arrange site visits and repairs
- Schedule workloads effectively ensuring technician availability and travel times are optimised
What We’re Looking For:
- Experience in claims handling, customer service call centre or housing maintenance coordination
- Confidence in speaking with customers over the phone particularly those who may be upset or in distress
- Strong organisational skills and attention to detail
- A collaborative team player with a proactive and professional approach
- Good working knowledge of Microsoft Office including Excel
- Minimum GCSE (or equivalent) in Maths and English
Call Centre Representative in Tamworth employer: Hollyfield Personnel
Contact Detail:
Hollyfield Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Representative in Tamworth
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your responses and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will boost your confidence and help you articulate your experience in claims handling and customer service.
✨Tip Number 3
Dress the part! Even though it’s an office-based role, looking professional can make a great first impression. Choose smart attire that reflects the company culture.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Call Centre Representative in Tamworth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in claims handling or customer service. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Call Centre Representative role. Be sure to mention your proactive approach and any specific experiences that relate to managing customer claims.
Showcase Your Communication Skills: Since this role involves a lot of phone interaction, make sure to highlight your communication skills in your application. We love candidates who can handle tough conversations with care and professionalism!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hollyfield Personnel
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Call Centre Representative. Familiarise yourself with the claims handling process and think about how your previous experience aligns with managing customer interactions and coordinating with teams.
✨Practice Your Communication Skills
Since this role involves speaking with customers, especially those who may be upset, practice your communication skills. Role-play common scenarios with a friend or family member to build your confidence in handling difficult conversations while maintaining professionalism.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage your workload and stay organised. Think of specific examples where you've successfully juggled multiple tasks or coordinated with different teams, as this will demonstrate your ability to thrive in a busy call centre environment.
✨Familiarise Yourself with Microsoft Office
Since good working knowledge of Microsoft Office is essential, brush up on your Excel skills and any other relevant software. Be ready to discuss how you've used these tools in past roles to maintain records or manage schedules effectively.
