Customer Service Manager in Sheffield

Sheffield Full-Time No home office possible

£30,723 per annum + bonus opportunity of up to £1000 per quarter

Join a growing business where your career can move forward – this role is available due to internal promotion.

Ideal background in Insurance – candidates from reactive maintenance or service industries also welcome.

Location : Sheffield, S4 | Driver required for this position – preference for candidates living locally

Hours : Monday to Friday, 8:30am – 5:00pm (40 hours per week) | 1 / 2 hr lunch

Training : Tamworth, Sutton Coldfield – 2 weeks | all expenses paid

Perks : 28 days holiday (including bank holidays), Workplace Pension Scheme, Life Insurance, Eye Tests, Medical Cashplan, Yearly Flu Vaccination

Lead, coach, and develop Customer Experience Coordinators, including performance reviews and training plans.
Oversee the end-to-end management of regional claims, ensuring delivery within agreed SLAs.
Plan and manage regional resources, including scheduling of technicians and trade operatives.

Act as the primary liaison between customers, insurers,…

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