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- Tasks: Manage the entire claims process and ensure smooth operations.
- Company: Join a dynamic team in Swanley, Kent, focused on customer satisfaction.
- Benefits: Enjoy 29 days holiday, a pension scheme, life insurance, and more perks!
- Why this job: Be a key player in a supportive environment with opportunities for growth.
- Qualifications: Experience in claims handling or customer service is essential.
- Other info: Training provided in Tamworth, all expenses covered!
The predicted salary is between 19100 - 22400 £ per year.
Senior Claims Coordinator
£31,930 per annum
Location: Swanley, Kent
Hours: Monday to Friday, 8:30am – 5:00pm (40 hours per week)
Training: Tamworth, Sutton Coldfield – 2 weeks | all expenses paid
Perks: 29 days holiday (including bank holidays), Workplace Pension Scheme, Life Insurance, Eye Tests, Medical Cashplan, Yearly Flu Vaccination
Duties & Responsibilities:
- Manage the claims process from start to finish, ensuring everything runs smoothly.
- Be the go-to contact for policyholders, insurers, and our field teams.
- Keep workflows and records precise, compliant, and on schedule.
- Lead and support administrative staff, ensuring team performance.
- Coordinate trades and materials, optimising efficiency every step of the way.
- Champion customer satisfaction by addressing concerns and delivering excellence.
Skills and Experience:
- Experience in claims handling, customer service, or administration.
- Confidence in coordinating workflows and supporting team members.
- Strong IT skills and a knack for communication and problem-solving.
Job Ref: EN706
Hollyfield Personnel do not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 – 7 working days of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are giving permission for Hollyfield Personnel to contact you and retain your details.
Senior Claims Representative employer: Hollyfield Personnel
Contact Detail:
Hollyfield Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Claims Representative
✨Tip Number 1
Familiarize yourself with the claims process and common challenges faced in this role. Being able to discuss specific scenarios or solutions during your interview will demonstrate your expertise and readiness for the position.
✨Tip Number 2
Highlight your experience in customer service and how you've successfully managed client relationships in the past. This will show that you can champion customer satisfaction, which is a key responsibility of the role.
✨Tip Number 3
Prepare examples of how you've coordinated workflows and supported team members in previous roles. This will illustrate your ability to lead and optimize efficiency, which is crucial for the Senior Claims Representative position.
✨Tip Number 4
Brush up on your IT skills, especially any software commonly used in claims handling. Being tech-savvy will not only help you in the role but also impress your interviewers with your proactive approach.
We think you need these skills to ace Senior Claims Representative
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Senior Claims Representative position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in claims handling, customer service, or administration. Provide specific examples of how you've managed workflows and supported team members in previous roles.
Showcase Your Skills: Make sure to highlight your strong IT skills and your ability to communicate effectively. Mention any problem-solving experiences that demonstrate your capability to handle challenges in a claims environment.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role. Explain why you are a good fit for the company and how you can contribute to customer satisfaction and team performance.
How to prepare for a job interview at Hollyfield Personnel
✨Show Your Claims Handling Experience
Be prepared to discuss your previous experience in claims handling. Highlight specific examples where you successfully managed the claims process and resolved issues, demonstrating your ability to ensure everything runs smoothly.
✨Demonstrate Strong Communication Skills
Since you'll be the go-to contact for policyholders and insurers, it's crucial to showcase your communication skills. Practice articulating your thoughts clearly and confidently, and be ready to provide examples of how you've effectively communicated in past roles.
✨Emphasize Team Leadership Abilities
As a Senior Claims Representative, you'll lead and support administrative staff. Share experiences where you've motivated a team or improved performance, showing that you can coordinate workflows and support team members effectively.
✨Prepare for Customer Satisfaction Scenarios
Customer satisfaction is key in this role. Think of situations where you've addressed customer concerns and delivered excellent service. Be ready to discuss how you would handle challenging scenarios to demonstrate your commitment to championing customer satisfaction.
