At a Glance
- Tasks: Provide IT support and enhance core systems for a fast-paced international business.
- Company: Join a growing IT team in a dynamic, collaborative environment.
- Benefits: Enjoy a competitive salary, pension scheme, private medical insurance, and employee discounts.
- Other info: Great opportunity for career growth in a vibrant workplace.
- Why this job: Be the go-to person for tech solutions and make a real impact across European offices.
- Qualifications: 3+ years in IT support, strong knowledge of desktop and network environments.
The predicted salary is between 40000 - 40000 £ per year.
Location: Rugeley (Office-Based)
Hours: Monday to Friday, 9:00am – 5:00pm
Job Type: Full-Time, Permanent
Benefits
- Company pension scheme
- Employee discount scheme
- Free on-site parking
- Private medical insurance
We are seeking a versatile and proactive IT Support & Operations Engineer to join a growing IT team supporting a fast-paced international business. This is a hands-on role covering IT support, infrastructure, and business applications across European offices. You will act as a key point of contact for users while also contributing to the stability, performance, and continuous improvement of core IT systems. This role is ideal for someone who enjoys variety, problem-solving, and working across multiple areas of IT in a collaborative environment.
Key Responsibilities
- IT Support & Infrastructure
- Act as the first point of contact for IT support queries across European offices
- Provide support for hardware, software, and user device setup and configuration
- Manage Active Directory, user accounts, and permissions
- Support Microsoft 365, Azure, and other cloud services
- Assist with server maintenance, upgrades, patching, and installations
- Support IT infrastructure including: VPN connectivity, WiFi networks, firewalls and security access, endpoint security tools
- Work with external vendors to resolve technical issues
- Maintain accurate IT documentation and procedures
- Applications & Systems Support
- Support key business applications (CRM, ERP, EDI, e-commerce, and support platforms)
- Assist with system implementation, upgrades, and improvements
- Provide user support and training to ensure effective system use
- Monitor, troubleshoot, and resolve application issues
- Work with stakeholders to gather requirements and support system enhancements
Skills & Experience
- Minimum 3 years’ experience in IT support or IT operations role
- Strong knowledge of desktop, server, and network environments
- Experience with Windows and/or Apple systems
- Good understanding of Microsoft 365 and cloud technologies
- Familiarity with Intune, Jamf, or similar device management tools (desirable)
- Understanding of networking (VPNs, firewalls, switches, etc.)
- IT-related degree or Microsoft certifications preferred
IT Support & Operations Engineer in Rugeley employer: Hollyfield Personnel
Join a dynamic and supportive team as an IT Support & Operations Engineer in Rugeley, where you will enjoy a collaborative work culture that values problem-solving and innovation. With a competitive salary, comprehensive benefits including private medical insurance and a company pension scheme, and ample opportunities for professional growth, this role offers a rewarding career path in a fast-paced international environment. Experience the unique advantage of working in a location that provides free on-site parking and a strong commitment to employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support & Operations Engineer in Rugeley
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common IT support questions and practice your responses. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio of projects or a GitHub account, make sure to highlight them during your conversations. Demonstrating your hands-on experience can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Support & Operations Engineer in Rugeley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support & Operations Engineer role. Highlight relevant experience and skills that match the job description, like your knowledge of Microsoft 365 and cloud technologies. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your proactive approach aligns with our needs. We love seeing candidates who are excited about the role and our company culture.
Showcase Problem-Solving Skills:In your application, don’t forget to mention specific examples where you've solved IT issues or improved processes. We’re looking for someone who enjoys variety and problem-solving, so let us know how you’ve tackled challenges in the past!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Hollyfield Personnel
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of desktop, server, and network environments. Be ready to discuss your experience with Microsoft 365, Azure, and any device management tools like Intune or Jamf. The more confident you are in your technical skills, the better you'll impress the interviewers.
✨Showcase Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past. Think about specific problems you've solved, especially in a fast-paced environment. This will demonstrate your proactive approach and ability to handle challenges, which is key for this role.
✨Understand the Company’s Needs
Research the company and its operations. Familiarise yourself with their IT infrastructure and the types of applications they use. Showing that you understand their business and how you can contribute will set you apart from other candidates.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, ongoing projects, or future IT initiatives. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.
