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- Tasks: Support purchasing and customer service, ensuring orders are tracked and customers are informed.
- Company: Join a dynamic team in a supportive office environment.
- Benefits: 28 days holiday, sick pay, and comprehensive training opportunities.
- Other info: Full training provided and opportunities for career growth.
- Why this job: Make a difference by helping customers and learning valuable skills in purchasing.
- Qualifications: Experience in customer service or administration, with strong communication skills.
The predicted salary is between 28000 - 28000 £ per year.
Salary: £28,000
Location: Hams Hall, Birmingham
Hours: Monday–Friday, 8.30 am - 4.30 pm - 30 minute lunch break.
Type: Permanent, Full-Time, Office-Based
Benefits:
- 28 days holiday (including bank holidays) increasing to 33 days after 5 years’ service
- Option to buy up to 5 extra days holiday per year
- Company sick pay
- Save As You Earn Scheme
- Enhanced Maternity and Paternity Pay
- Comprehensive Learning & Development programmes
- Pension Plan
Job Summary
We are seeking a proactive and personable Purchasing Assistant to join our clients team. This role combines customer service responsibilities with purchasing support, ensuring outstanding orders are actively followed up and customers are kept informed. The ideal candidate will have excellent communication skills, strong organisational ability, and a confident, professional manner when dealing with customers.
Key Responsibilities:
- Providing updates on outstanding orders and delivery timelines to customers
- Liaise closely with the Purchasing team to track and chase overdue or delayed orders
- Proactively follow up with suppliers to obtain accurate and timely information
- Communicate clearly and professionally with customers, particularly in situations involving delays
- Maintain accurate records of customer interactions and order updates
- Provide general office administrative support as required
- Assist the Purchasing department with administrative tasks
- Be trained to provide cover for the Purchasing Manager during periods of leave
Skills & Experience Required:
- Previous experience in customer service, office administration, or a similar role
- Confident and professional telephone manner
- Strong communication and interpersonal skills
- Ability to manage customer expectations with empathy and clarity
- Good organisational skills and attention to detail
- Ability to work collaboratively across teams
- Proactive approach with strong problem-solving skills
- Competent in standard office software (e.g., Microsoft Office)
Personal Attributes:
- Friendly, approachable, and professional
- Resilient and calm under pressure, especially when dealing with delayed orders
- Reliable and adaptable, with a willingness to learn new responsibilities
- Customer-focused with a commitment to delivering excellent service
Training & Development:
Full training will be provided on internal systems and processes. Opportunity to develop purchasing knowledge and skills.
Purchasing Assistant employer: Hollyfield Personnel
Contact Detail:
Hollyfield Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Purchasing Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute as a Purchasing Assistant. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with customers and suppliers, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that suit your skills. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Purchasing Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and office administration. We want to see how your skills match the Purchasing Assistant role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Be personable and let us know what excites you about the role and working with us at StudySmarter.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your strong interpersonal skills. Use clear and professional language, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Hollyfield Personnel
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Purchasing Assistant role. Familiarise yourself with the key responsibilities and required skills mentioned in the job description. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, be prepared to demonstrate your communication skills. Think of examples from your past experiences where you effectively managed customer expectations or resolved issues. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Be Proactive in Your Approach
The ideal candidate is described as proactive, so come ready to discuss how you’ve taken initiative in previous roles. Whether it’s following up on orders or improving processes, share specific instances where your proactive nature made a difference. This will show them you’re the right fit for their team.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewer. Inquire about the team dynamics, the challenges they face in purchasing, or opportunities for growth within the company. This not only shows your interest but also helps you gauge if the company is the right fit for you.