£31,700 per annum
Type: Full time, Permanent
Location: Lichfield, Office Based
Hours: Monday to Friday 8.30am to 5pm | 37.5 hours per week
Holiday: 24 days paid holiday per year + bank holidays
We are looking for a motivated and customer-focused Internal Sales Executive to join a busy Direct Sales team. This is a customer-facing role focused on building strong customer relationships, managing sales enquiries and driving revenue growth.
Key Responsibilities
- Manage incoming customer enquiries by telephone and email, providing a professional and responsive service.
- Build and maintain strong, long-term customer relationships to support retention and account growth.
- Prepare, issue and follow up quotations, ensuring all orders and customer information are accurate and up to date.
- Manage the customer journey from enquiry through to order and delivery.
- Provide product and application advice, working with technical and specialist teams where required.
- Identify opportunities for additional and complementary sales to maximise revenue.
- Maintain accurate CRM records and ensure customer, project and sales information is effectively communicated across the business.
- Develop and share market, competitor and customer insights to support commercial growth.
- Work collaboratively with specialist sales teams to identify and develop new sales opportunities.
- Attend customer meetings, trade shows and events as required, while contributing to a positive and collaborative team environment.
About You
- Previous experience in a sales, account management or customer-facing commercial role.
- Confident and professional communicator with excellent telephone and written communication skills.
- Strong relationship-building and customer service skills.
- Commercially aware with a proactive approach to identifying sales opportunities.
- Confident negotiating and influencing customers to achieve positive outcomes.
- Highly organised with excellent attention to detail.
- Comfortable working towards sales, margin and customer-focused targets.
- Able to manage multiple enquiries and priorities in a fast-paced environment.
- Confident using CRM systems and other business software.
- A positive, motivated team player with a willingness to learn and develop product knowledge.
Job Ref: HP452
Hollyfield Personnel does not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 – 7 working days of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are giving permission for Hollyfield Personnel to contact you and retain your details.
Internal Sales Executive in Lichfield employer: Hollyfield Personnel
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