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- Tasks: Support customers and internal teams, ensuring smooth order processing from enquiry to delivery.
- Company: Join a dynamic team in a busy office environment in Lichfield.
- Benefits: Secure full-time position with private health cover, annual leave, and free parking.
- Other info: Fast-paced role with opportunities for personal growth and development.
- Why this job: Make a real difference by providing excellent customer service and building strong relationships.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 28000 - 30000 £ per year.
We are looking for a motivated and organised Customer Support Advisor to join a busy office-based team in Lichfield. This is a varied and fast-paced role where you will support customers and internal teams, ensuring smooth order processing from enquiry through to delivery.
Benefits
- Permanent, secure full-time position
- Private health cover after 6 months
- 20 days annual leave plus bank holidays
- Additional Christmas leave
- Free on-site parking
Key Responsibilities
- Support the external sales team with customer queries, quotations, and order processing
- Manage customer orders from initial enquiry through to final delivery
- Keep customers updated throughout the order process to ensure excellent service
- Build and maintain strong relationships with a designated customer base
- Liaise with internal teams to ensure accurate information on products, pricing, and lead times
- Work with procurement on pricing, availability, and direct deliveries
- Maintain customer records, monitor KPIs, and support contractual obligations
- Assist with reporting, client meetings, non-conformance logs, and provide team cover when required
Candidate Requirements
- Previous experience in an office-based or customer service role
- Confident using Microsoft Office, including Outlook
- Experience with CRM/ERP systems is beneficial but not essential
- Strong attention to detail and accuracy
- Excellent communication and interpersonal skills
- Ability to manage multiple tasks and priorities effectively
- Proactive, flexible, and team-oriented approach
- Able to work independently using own initiative
- Strong relationship-building skills with internal and external contacts
Customer Support Advisor in Lichfield employer: Hollyfield Personnel
Contact Detail:
Hollyfield Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor in Lichfield
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you walk into that interview, you want to feel like you already belong.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. The more comfortable you are, the better you'll come across when it counts.
✨Tip Number 3
Show off your skills! Bring examples of how you've handled customer queries or managed orders in the past. Real-life stories make you memorable and demonstrate your experience.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you're keen and keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Support Advisor in Lichfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous customer service roles and any relevant office experience to show us you’re the right fit for our team.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re excited about the Customer Support Advisor role and how your skills can help us provide excellent service to our customers.
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers and internal teams, make sure your application showcases your communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Hollyfield Personnel
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Support Advisor role. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
As a Customer Support Advisor, excellent communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences to demonstrate how you've effectively communicated with customers or internal teams. This will highlight your interpersonal skills and ability to build relationships.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you've had to manage multiple tasks or resolve customer issues. Prepare specific examples that showcase your proactive approach and attention to detail, as these are crucial for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for order processing, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company culture is a good fit for you.