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- Tasks: Lead and mentor field technician teams while ensuring top-notch service delivery.
- Company: Dynamic company focused on technical excellence and customer satisfaction.
- Benefits: Competitive salary, company van, and opportunities for professional growth.
- Why this job: Make a real impact by developing talent and enhancing service quality.
- Qualifications: Experience in the industry with strong mentoring and communication skills.
- Other info: Flexible travel across the Northern region with excellent career advancement potential.
The predicted salary is between 36000 - 60000 £ per year.
Salary competitive - details provided on application
Location: Northern Region (Patch covering the M62 corridor up to the Scottish Borders)
Contract: Full Time – 42 hours per week
Benefits: Company van provided
Reporting to: Operations Manager
Our client is seeking an experienced and proactive Field Operations Supervisor to support and develop Regional Service Technician teams across the Northern Region. This role plays a key part in ensuring consistent service delivery, technical excellence, safety compliance and a first-class customer experience.
Covering the M62 corridor up to the Scottish Borders, the successful candidate will mentor and develop field technicians while maintaining high operational and professional standards across multiple regions.
Key Responsibilities- Team Development & Performance
- Mentor, coach and support Regional Service Technician teams.
- Carry out structured reviews of technician skills, performance and competencies.
- Identify training needs and skills gaps, delivering targeted development solutions.
- Prepare and deliver tailored training modules, talks and sessions.
- Complete required courses and deliver training content effectively.
- Audits, Compliance & Safety
- Conduct regular site-based audits across multiple regions.
- Review and audit technicians' working practices, ethics, customer service and communication.
- Complete audits in line with company and customer requirements.
- Carry out HSQE audits, including RAMS understanding and safe working practices.
- Complete PPE, plant, equipment, vehicle and stock checks.
- Technical & Operational Support
- Provide technical support to regional offices and manage customer escalations.
- Offer estimating support where required.
- Deliver IT training and support relating to service activities and field technician systems.
- Act as first-level escalation for out-of-hours on-call activity on a rota basis (UK-wide).
- Communication & Collaboration
- Maintain and enhance communication across multiple office locations.
- Provide general support to regional offices when required.
- Research, review and propose additional training initiatives that add value to the business.
- Significant experience in the industry, with strong product knowledge.
- Proven experience in training, mentoring and supporting field-based technicians.
- Full UK driving licence with flexibility to travel across the Northern region.
- Ideally based within one hour of one or more from the northern offices.
- Excellent communication skills with the ability to clearly explain technical information.
- Positive, professional attitude with the ability to work independently and use initiative.
Job Ref: EN1047
Hollyfield Personnel respects your privacy. Please note that only successful candidates will be contacted within 5-7 working days of application submission. By applying, you consent to Hollyfield Personnel contacting you and retaining your details.
Field Operations Supervisor in Leighton Buzzard employer: Hollyfield Personnel
Contact Detail:
Hollyfield Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Operations Supervisor in Leighton Buzzard
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Field Operations Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your answers to show how your experience aligns with their needs, especially in mentoring and training field technicians. We want to see that you can bring value to their team!
✨Tip Number 3
Don’t just wait for job alerts! Actively search for opportunities on our website and apply directly. This shows initiative and can set you apart from other candidates who are just waiting for roles to come to them.
✨Tip Number 4
Follow up after interviews! A quick thank-you email reiterating your interest in the position can keep you fresh in the interviewer's mind. Plus, it shows your enthusiasm for the role and the company.
We think you need these skills to ace Field Operations Supervisor in Leighton Buzzard
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Operations Supervisor role. Highlight your experience in mentoring and training, as well as any relevant technical skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've supported teams in the past and how you can contribute to our mission at StudySmarter.
Showcase Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to convey technical information clearly. We love candidates who can demonstrate their communication prowess right from the application stage!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Hollyfield Personnel
✨Know Your Stuff
Make sure you brush up on your technical knowledge and industry experience. Be ready to discuss specific examples of how you've mentored or trained technicians in the past, as this role heavily relies on your ability to develop others.
✨Showcase Your Communication Skills
Since this position involves a lot of collaboration and communication across multiple locations, practice explaining complex technical concepts in simple terms. You might even want to prepare a mini-presentation to demonstrate your training abilities.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and how you handle escalations. Think of real-life scenarios where you had to manage a difficult situation or improve a technician's performance, and be ready to share those stories.
✨Demonstrate Your Proactive Attitude
This role requires someone who can take initiative. Be prepared to discuss how you've identified training needs or gaps in performance in previous roles and what steps you took to address them. Show them you're not just a follower but a leader!
