Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support engineering teams with scheduling, client coordination, and administration tasks.
- Company: Dynamic business focused on delivering high-quality maintenance services.
- Benefits: Competitive salary, generous holiday, pension scheme, and full training provided.
- Why this job: Join a fast-paced environment and grow your career in a supportive team.
- Qualifications: Experience in scheduling, strong organisational skills, and excellent communication.
- Other info: Opportunities for long-term career progression in a growing business.
The predicted salary is between 25000 - 30000 £ per year.
The information below covers the role requirements, expected candidate experience, and accompanying qualifications.
Location: Sutton Coldfield | Office based 5 days a week
House: Monday to Friday | 40 hours
Holidays: 24 days holiday + Bank Holidays
Our client is seeking an experienced Helpdesk Administrator to support a growing business, delivering high-quality planned and reactive maintenance services to commercial clients. This role will support engineering teams and management with job scheduling, client coordination, procurement, and general administration.
This is an excellent opportunity for a proactive administrator who enjoys a fast-paced, problem-solving environment and wants to develop their career within a growing business.
What’s in It for You?
- Competitive salary
- Generous holiday entitlement and auto-enrolment pension
- A positive, team-focused working environment
- Opportunities for long-term career progression in a growing business
- Full training and support provided to help you thrive in the role
Key Responsibilities
- Support daily and weekly job scheduling for engineering teams
- Liaise with engineers, clients, and internal stakeholders to ensure smooth delivery of services
- Manage planned and reactive maintenance jobs
- Handle procurement tasks related to service delivery
- Maintain accurate job records and documentation
- Manage client accounts and provide administrative support
- Assist with quotes, completion certificates, service reports, and invoicing
- Ensure all work is completed in line with Health & Safety regulations
What We’re Looking For
- Experience planning and managing engineering schedules
- Strong understanding of the job lifecycle (quotes through to invoicing and completion)
- Excellent organisational and administrative skills
- Strong communication skills, both written and verbal
- Ability to work effectively in a fast-paced environment
- Professional, self-motivated, and highly organised
- Comfortable taking initiative and working independently or as part of a team
- Detail-oriented with high standards of service delivery
- Keen to expand their industry knowledge and skillset
- Confident communicating with clients, engineers, and senior management
Helpdesk Administrator employer: Hollyfield Personnel
Contact Detail:
Hollyfield Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to helpdesk administration. Think about how you’d handle scheduling conflicts or client queries, and be ready to showcase your problem-solving skills.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications after a week or so. A quick email can show your enthusiasm and keep you on their radar. Plus, it’s a great way to demonstrate your proactive nature.
✨Tip Number 4
Check out our website for the latest job openings and resources. We’re here to help you land that perfect role, so make sure you’re utilising all the tools we offer to boost your chances!
We think you need these skills to ace Helpdesk Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Helpdesk Administrator role. Highlight your experience in job scheduling and administration, as well as any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this fast-paced environment. Share specific examples of how you've successfully managed engineering schedules or handled client communications in the past.
Show Off Your Organisational Skills: Since this role requires excellent organisational skills, make sure to demonstrate this in your application. Whether it's through your CV layout or examples of your previous work, we want to see how you keep things running smoothly!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Hollyfield Personnel
✨Know the Job Inside Out
Before your interview, make sure you thoroughly understand the Helpdesk Administrator role. Familiarise yourself with job scheduling, client coordination, and procurement tasks. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since this role requires excellent organisational abilities, be prepared to discuss how you've managed schedules or handled multiple tasks in the past. Bring examples of how you’ve maintained accurate records or improved processes in previous roles to demonstrate your skills.
✨Communicate Clearly and Confidently
Strong communication is key for this position. Practice articulating your thoughts clearly and concisely. During the interview, ensure you listen carefully to questions and respond thoughtfully, showcasing your ability to liaise effectively with clients and team members.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare insightful questions about the company culture, team dynamics, and opportunities for career progression. This not only shows your enthusiasm but also helps you determine if the company is the right fit for you.