At a Glance
- Tasks: Lead and mentor field technicians while ensuring top-notch service delivery.
- Company: Dynamic company in the automatic door industry with a focus on team development.
- Benefits: Competitive salary, company van, and opportunities for professional growth.
- Other info: Flexible travel across the Northern region and a supportive work environment.
- Why this job: Make a real impact by developing talent and enhancing customer experiences.
- Qualifications: Experience in the automatic door industry and strong mentoring skills required.
The predicted salary is between 36000 - 60000 £ per year.
Salary competitive - details provided on application.
Experience in the automatic door industry is essential.
Location: Northern Region (Patch covering the M62 corridor up to the Scottish Borders).
Contract: Full Time – 42 hours per week.
Benefits: Company van provided.
Reporting to: Operations Manager.
Our client is seeking an experienced and proactive Field Operations Supervisor to support and develop Regional Service Technician teams across the Northern Region. This role plays a key part in ensuring consistent service delivery, technical excellence, safety compliance and a first-class customer experience.
Covering the M62 corridor up to the Scottish Borders, the successful candidate will mentor and develop field technicians while maintaining high operational and professional standards across multiple regions.
Key Responsibilities
- Team Development & Performance
- Mentor, coach and support Regional Service Technician teams.
- Carry out structured reviews of technician skills, performance and competencies.
- Identify training needs and skills gaps, delivering targeted development solutions.
- Prepare and deliver tailored training modules, talks and sessions.
- Complete required courses and deliver training content effectively.
- Audits, Compliance & Safety
- Conduct regular site-based audits across multiple regions.
- Review and audit technicians’ working practices, ethics, customer service and communication.
- Complete audits in line with company and customer requirements.
- Carry out HSQE audits, including RAMS understanding and safe working practices.
- Complete PPE, plant, equipment, vehicle and stock checks.
- Technical & Operational Support
- Provide technical support to regional offices and manage customer escalations.
- Offer estimating support where required.
- Deliver IT training and support relating to service activities and field technician systems.
- Act as first-level escalation for out-of-hours on-call activity on a rota basis (UK-wide).
- Maintain and enhance communication across multiple office locations.
- Provide general support to regional offices when required.
- Research, review and propose additional training initiatives that add value to the business.
Candidate Requirements
- Significant experience in the industry, with strong product knowledge.
- Proven experience in training, mentoring and supporting field-based technicians.
- Full UK driving licence with flexibility to travel across the Northern region.
- Ideally based within one hour of one or more from the northern offices.
- Excellent communication skills with the ability to clearly explain technical information.
- Positive, professional attitude with the ability to work independently and use initiative.
Field Operations Supervisor employer: Hollyfield Personnel
As a Warehouse Administrator in Lichfield, you will join a dynamic team that values collaboration and continuous improvement. Our company offers a supportive work culture with opportunities for professional growth, alongside competitive benefits such as private healthcare and a bonus scheme. Enjoy the convenience of free on-site parking and additional leave during the festive season, making this an excellent place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Field Operations Supervisor
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Hollyfield Personnel as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Hollyfield Personnel and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Hollyfield Personnel’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Operations Supervisor
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Hollyfield Personnel, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Hollyfield Personnel, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Hollyfield Personnel.
How to prepare for a job interview at Hollyfield Personnel
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Hollyfield Personnel offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Hollyfield Personnel but also helps you get a feel for whether you’d thrive in that environment.
