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- Tasks: Lead and mentor field technicians while ensuring top-notch service delivery.
- Company: Dynamic company in the automatic door industry with a focus on team development.
- Benefits: Competitive salary, company van, and opportunities for professional growth.
- Why this job: Make a real impact by developing talent and enhancing customer experiences.
- Qualifications: Experience in the automatic door industry and strong mentoring skills required.
- Other info: Flexible travel across the Northern region and a supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
Salary competitive - details provided on application.
Experience in the automatic door industry is essential.
Location: Northern Region (Patch covering the M62 corridor up to the Scottish Borders).
Contract: Full Time – 42 hours per week.
Benefits: Company van provided.
Reporting to: Operations Manager.
Our client is seeking an experienced and proactive Field Operations Supervisor to support and develop Regional Service Technician teams across the Northern Region. This role plays a key part in ensuring consistent service delivery, technical excellence, safety compliance and a first-class customer experience.
Covering the M62 corridor up to the Scottish Borders, the successful candidate will mentor and develop field technicians while maintaining high operational and professional standards across multiple regions.
Key Responsibilities- Team Development & Performance
- Mentor, coach and support Regional Service Technician teams.
- Carry out structured reviews of technician skills, performance and competencies.
- Identify training needs and skills gaps, delivering targeted development solutions.
- Prepare and deliver tailored training modules, talks and sessions.
- Complete required courses and deliver training content effectively.
- Audits, Compliance & Safety
- Conduct regular site-based audits across multiple regions.
- Review and audit technicians’ working practices, ethics, customer service and communication.
- Complete audits in line with company and customer requirements.
- Carry out HSQE audits, including RAMS understanding and safe working practices.
- Complete PPE, plant, equipment, vehicle and stock checks.
- Technical & Operational Support
- Provide technical support to regional offices and manage customer escalations.
- Offer estimating support where required.
- Deliver IT training and support relating to service activities and field technician systems.
- Act as first-level escalation for out-of-hours on-call activity on a rota basis (UK-wide).
- Maintain and enhance communication across multiple office locations.
- Provide general support to regional offices when required.
- Research, review and propose additional training initiatives that add value to the business.
- Significant experience in the industry, with strong product knowledge.
- Proven experience in training, mentoring and supporting field-based technicians.
- Full UK driving licence with flexibility to travel across the Northern region.
- Ideally based within one hour of one or more from the northern offices.
- Excellent communication skills with the ability to clearly explain technical information.
- Positive, professional attitude with the ability to work independently and use initiative.
Field Operations Supervisor employer: Hollyfield Personnel
Contact Detail:
Hollyfield Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Operations Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the automatic door industry and let them know you're on the hunt for a Field Operations Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and mentoring skills. Be ready to share examples of how you've developed teams and improved service delivery in your previous roles. We want to see that you can walk the talk!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Use our website to find roles that excite you, and tailor your approach to show why you’re the perfect fit for their team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and gives you another chance to highlight your key strengths.
We think you need these skills to ace Field Operations Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Operations Supervisor role. Highlight your experience in the automatic door industry and any relevant training or mentoring you've done. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've developed teams or improved service delivery in the past. We love a good story!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Hollyfield Personnel
✨Know Your Stuff
Make sure you brush up on your knowledge of the automatic door industry. Be ready to discuss specific products and technologies, as well as any recent developments in the field. This will show that you're not just experienced but also genuinely interested in the industry.
✨Showcase Your Mentoring Skills
Since the role involves mentoring and developing technicians, prepare examples of how you've successfully trained or supported team members in the past. Think about specific challenges you faced and how you helped others overcome them.
✨Be Ready for Technical Questions
Expect questions that test your technical knowledge and problem-solving skills. Prepare to explain complex concepts in simple terms, as you'll need to communicate effectively with both technicians and customers.
✨Demonstrate Your Compliance Knowledge
Familiarise yourself with health, safety, quality, and environmental (HSQE) standards relevant to the industry. Be prepared to discuss how you've implemented these practices in previous roles and how you would ensure compliance in this position.