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For Companies At a Glance
- Tasks: Manage e-commerce orders and provide top-notch customer support.
- Company: Exciting company in Cannock offering a vibrant work culture.
- Benefits: Competitive salary, bonus scheme, free lunches, and extra holiday.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Join a dynamic team and enhance your skills in e-commerce.
- Qualifications: Experience in administration or customer service with strong organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Cannock, Staffordshire
Hours: Monday – Friday, 7:30am – 4:30pm
Contract: Permanent, Full Time
Benefits: Competitive salary, bonus scheme, pension, free lunches, extra holiday
What You’ll Do
- Manage and process e-commerce orders accurately and efficiently
- Handle customer enquiries via email and online portals, ensuring timely responses and excellent service
- Support the E-commerce Key Account Manager with pricing requests, quotations, and account administration
- Maintain and update customer portals, product information, pricing, and order details
- Assist with day-to-day account coordination and administrative support
- Monitor and manage shared inboxes, ensuring all queries are actioned promptly
- Liaise with internal departments including purchasing, customer service, and logistics to resolve queries and support smooth order processing
- Maintain accurate records, reports, and customer account information
- Help ensure a smooth customer journey from enquiry through to order completion and aftersales support
What We’re Looking For
- Previous experience in administration, account support, customer service, or e-commerce administration
- Strong organisational skills with excellent attention to detail
- Confident communicator, particularly via email and telephone
- Comfortable managing multiple tasks and prioritising workloads in a busy environment
- Good IT skills, including experience using portals, CRM systems, or order processing systems
- Proactive and reliable, with a positive and team-focused attitude
- Ability to work accurately in a fast-paced administrative environment
E-commerce Account Administrator employer: Hollyfield Personnel
Contact Detail:
Hollyfield Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E-commerce Account Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the e-commerce industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute to their success.
✨Tip Number 3
Practice your communication skills! Since this role involves handling customer enquiries, being able to articulate your thoughts clearly and confidently will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace E-commerce Account Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the E-commerce Account Administrator role. Highlight your relevant experience in administration and customer service, and don’t forget to showcase your organisational skills and attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific examples from your past experiences that align with the job description, especially around managing e-commerce orders and handling customer enquiries.
Show Off Your IT Skills: Since the role requires good IT skills, make sure to mention any experience you have with CRM systems or order processing systems. If you’ve worked with customer portals before, definitely include that too!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status directly with us!
How to prepare for a job interview at Hollyfield Personnel
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an E-commerce Account Administrator. Familiarise yourself with order processing, customer service, and account management. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and maintained attention to detail, especially in a busy environment.
✨Communicate Clearly and Confidently
As a confident communicator, practice articulating your thoughts clearly, especially when discussing your experience with customer enquiries and internal communications. Use specific examples to demonstrate your ability to handle queries effectively, both via email and over the phone.
✨Familiarise Yourself with Relevant Tools
Brush up on your IT skills, particularly with CRM systems and order processing portals. If you have experience with specific tools mentioned in the job description, be prepared to discuss how you've used them to improve efficiency or customer satisfaction in previous roles.