At a Glance
- Tasks: Manage inboxes, handle email correspondence, and provide admin support.
- Company: Join a dynamic team at Hollyfield Personnel in Coleshill.
- Benefits: Competitive salary and a supportive work environment.
- Other info: Perfect for those seeking a fast-paced, collaborative workplace.
- Why this job: Gain valuable experience in customer service and administration.
- Qualifications: Strong organisational skills and excellent written communication.
The predicted salary is between 27000 - 27000 £ per year.
Customer Service Administrator
Contract: 9‑Month Maternity Cover
Location: Hams Hall, Coleshill | Office Based
Start Date: Mid–End August 2026
Salary: £27,000 per annum
Hours: Monday to Friday | 8:00–16:00 or 8:30–16:30
Key Responsibilities
- Inbox Management — Oversee and prioritise five email inboxes, ensuring timely, professional responses and escalation where required.
- Email Correspondence — Manage email communication with internal teams, external partners, and customers.
- Administrative Support — Provide day‑to‑day admin support.
- Excel Reporting — Use Excel with accuracy.
- Organisation & Prioritisation — Maintain structured workflows, manage deadlines, and ensure tasks are completed efficiently.
- Team Support — Work closely with colleagues to support daily operations and resolve queries.
Skills & Experience
- Strong organisational skills with the ability to manage multiple inboxes and competing priorities.
- Excellent written communication and confident email handling.
- Solid Excel capability.
- High attention to detail and accuracy.
- Proactive, reliable, and able to work independently.
- Previous administrative experience in a fast‑paced environment preferred.
Customer Service Administrator - Maternity cover employer: Hollyfield Personnel
Join our dynamic HR team in Tamworth, where we prioritise employee well-being and professional growth. With a supportive work culture, comprehensive benefits including a workplace pension, life insurance, and generous holiday allowance, we offer an environment that fosters development and collaboration. This role is perfect for those looking to kickstart their career in HR while enjoying a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator - Maternity cover
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Hollyfield Personnel.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Hollyfield Personnel. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Administrator - Maternity cover
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Hollyfield Personnel.
How to prepare for a job interview at Hollyfield Personnel
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Hollyfield Personnel's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Hollyfield Personnel offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
