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- Tasks: Coordinate service calls, schedule tasks, and maintain customer relationships.
- Company: Dynamic company in Birmingham with a focus on teamwork.
- Benefits: Competitive salary, 28 days holiday, and comprehensive learning programmes.
- Why this job: Join a fast-paced environment and make a real difference in customer service.
- Qualifications: Experience with Joblogic and strong communication skills required.
- Other info: Opportunity for career growth and a supportive team culture.
The predicted salary is between 21500 - 23500 £ per year.
£25,000 - £27,000 per annum + quarterly bonus
Please note: experience with Joblogic is essential for this role
Location: Hams Hall, Birmingham
Hours: Monday–Friday, 8:30am–4:30pm (½ hour lunch)
Type: Permanent, Full-Time, Office-Based
Benefits:
- 28 days holiday (including bank holidays)
- Option to buy up to 5 extra days holiday per year
- Company sick pay
- Save As You Earn Scheme
- Enhanced Maternity and Paternity Pay
- Comprehensive Learning & Development programmes
- Pension Plan
Key Responsibilities:
- Log new service calls and liaise with customers.
- Plan and schedule daily tasks for your allocated service technicians to meet customer requirements.
- Maintain and update the database.
- Provide timely updates to customers regarding ongoing orders.
- Collaborate with internal departments to ensure efficient operations.
- Perform general administrative duties to support the Service department.
What We’re Looking For:
- Experience with Joblogic is essential.
- Proven experience in a varied scheduling / service admin role within a busy environment.
- Proficiency in Microsoft Excel, Word, and Outlook.
- Professional and friendly telephone manner with the ability to build strong customer relationships.
- Excellent communication and teamwork skills.
- Ability to thrive under pressure, meet deadlines, and adapt to a fast-paced environment.
- Highly organised with exceptional prioritisation skills.
Service Coordinator in Coleshill employer: Hollyfield Personnel
Contact Detail:
Hollyfield Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator in Coleshill
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Service Coordinator role, and who knows? They might just have the inside scoop on openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research common questions for service coordinator roles and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your experience with Joblogic.
✨Tip Number 3
Show off your skills! Bring along examples of your work or achievements that highlight your proficiency in scheduling and customer relations. This will help you stand out and demonstrate how you can thrive in a busy environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Coordinator in Coleshill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Coordinator role. Highlight your experience with Joblogic and any relevant scheduling or service admin roles you've had. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Be sure to mention your proficiency in Microsoft Excel, Word, and Outlook, and how you can contribute to our friendly and efficient service.
Show Off Your Communication Skills: Since this role involves liaising with customers and internal departments, make sure your written application reflects your excellent communication skills. We love a professional yet friendly tone that shows you can build strong relationships!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Hollyfield Personnel
✨Know Your Joblogic Inside Out
Since experience with Joblogic is essential for this role, make sure you brush up on its features and functionalities. Familiarise yourself with how it can streamline service coordination and be ready to discuss specific examples of how you've used it in the past.
✨Show Off Your Scheduling Skills
Prepare to talk about your experience in scheduling and managing service calls. Think of scenarios where you successfully prioritised tasks under pressure and how you ensured customer satisfaction. This will demonstrate your ability to thrive in a busy environment.
✨Communicate Like a Pro
Since excellent communication skills are key, practice articulating your thoughts clearly and confidently. You might even want to role-play common customer interactions to showcase your friendly telephone manner and ability to build relationships.
✨Be Organised and Ready to Adapt
Highlight your organisational skills by discussing tools or methods you use to stay on top of tasks. Be prepared to share examples of how you've adapted to changes or challenges in a fast-paced setting, as this will show your potential employer that you can handle the demands of the role.
