At a Glance
- Tasks: Handle incoming claims calls and provide top-notch customer support.
- Company: Join a dynamic team in a busy claims environment.
- Benefits: Enjoy a competitive salary, 22 days holiday, and a supportive work culture.
- Other info: Fast-paced role with opportunities for growth and development.
- Why this job: Be the first point of contact and make a real difference for customers.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 23500 - 23500 £ per year.
£23,500 per annum (12.91 ph)
Location: Coleshill | Office Based
Work Schedule: Monday to Friday | 9am to 5pm | 35 hours per week
Holidays - 22 Days Holiday + Bank Holidays
This is a busy, front-end claims role focused primarily on the handling of new claims. You will be the first point of contact for customers, taking incoming calls and accurately capturing all relevant claim information before passing cases through to the appropriate internal departments.
Key Responsibilities:- Handling a high volume of inbound calls relating to new claims
- Taking detailed and accurate information at the first point of contact
- Logging and organising claim details clearly and efficiently
- Ensuring all records and documentation are maintained accurately
- Passing completed claim files to the relevant departments for progression
- Providing a professional and supportive customer experience throughout
- Previous experience in a telephone-based customer service role is essential
- Comfortable working in a busy, fast-paced environment
- Strong communication skills, both written and verbal
- High attention to detail with accurate data entry skills
- Competent in Microsoft Office (Word, Excel, etc.)
- Able to work independently as well as part of a team
- Full UK driving licence required
Job Ref: HP360
Hollyfield Personnel do not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 – 7 working days of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are giving permission for Hollyfield Personnel to contact you and retain your details.
Customer Service Helpdesk Advisor in Coleshill employer: Hollyfield Personnel
Join a dynamic team as a Customer Service Helpdesk Advisor in Coleshill, where we prioritise employee well-being and professional growth. Enjoy a supportive work culture with 22 days of holiday plus bank holidays, and the opportunity to develop your skills in a fast-paced environment. Our commitment to excellence ensures that you will be part of a rewarding experience, making a real difference in our customers' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Helpdesk Advisor in Coleshill
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hollyfield Personnel. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hollyfield Personnel before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Helpdesk Advisor in Coleshill
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hollyfield Personnel:Your cover letter is your chance to shine! Tell us why you want to work at Hollyfield Personnel specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hollyfield Personnel!
How to prepare for a job interview at Hollyfield Personnel
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
