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- Tasks: Lead a dynamic team to deliver exceptional customer service and drive operational success.
- Company: Join a forward-thinking construction company with a focus on engineering excellence.
- Benefits: Enjoy competitive salary, company car, performance bonuses, and generous holiday leave.
- Other info: Flexible working environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by nurturing talent and building strong customer relationships.
- Qualifications: Experience in managing teams and a solid understanding of customer service operations.
The predicted salary is between 50000 - 60000 £ per year.
Location: Paulton (covering the South West region)
Employment Type: Full-time, Permanent
Background: Construction, ideally with an engineering focus, or experience managing a service team.
As the Regional Service Manager, you will be responsible for managing the day-to-day operations of the South West service office. Leading a team of Service Technicians and Coordinators, you will ensure the delivery of outstanding customer service while meeting operational and financial targets. A key part of the role will be nurturing strong customer relationships, driving efficiencies, and developing your team to achieve their full potential.
Excellent Benefits
- Competitive salary
- Company car
- Annual performance bonus
- 25 days holiday plus bank holidays
- Paid birthday leave after 1 year of service
- Company pension scheme
- Life assurance scheme
- Enhanced parental pay
- Company sick pay
- Employee Assistance Programme (health & wellbeing support)
Key Responsibilities
- Oversee the daily operations of the South West region, ensuring all operational and financial KPIs are achieved or exceeded.
- Drive performance by maintaining a focus on efficiency, margins, and continuous improvement.
- Build and maintain strong customer relationships, holding regular account review meetings and developing new business opportunities.
- Lead, coach, and support both field-based and office-based staff, ensuring they deliver consistently high levels of service.
- Support team members with training, development, and performance management, from onboarding through to ongoing growth.
- Collaborate with internal departments to ensure contractual and service agreements are met across national accounts.
- Monitor and manage Service Technician activities to balance customer satisfaction with budgetary requirements.
- Support the development of data management and operational systems, working alongside the IT and Contracts teams to improve processes and resolve warranty/contract issues.
About You
The successful candidate will bring a strong combination of leadership, operational management, and customer service experience. You will be commercially astute, people-focused, and confident in driving performance within a service-based environment.
Essential requirements:
- Proven experience managing small teams in a customer-facing environment.
- Strong track record of working to operational and financial KPIs, with a sound understanding of budgets and profit margins.
- Demonstrated ability to lead, coach, motivate, and support staff at all levels.
- Strong relationship-building skills with experience in account management and identifying new opportunities.
- Excellent communication and influencing skills, with the ability to engage effectively at all levels.
- Highly organised, adaptable, and able to prioritise effectively under pressure.
- Confident problem-solver with a data-driven approach to continuous improvement.
- Proficient in Microsoft Office (especially Excel); SAP knowledge desirable but not essential.
- Full UK driving licence and flexibility to travel across the region (ideally based within one hour of Paulton).
Regional Service Manager – South West in Bristol employer: Hollyfield Personnel
Contact Detail:
Hollyfield Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Service Manager – South West in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction and engineering sectors. Attend local events or join online forums where you can meet potential employers or industry peers. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on common questions for service management roles, and don’t forget to highlight your leadership skills and customer relationship experience. The more comfortable you are, the better you’ll perform!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to ensure your application gets seen by the right people. So, get clicking and let’s land that job together!
We think you need these skills to ace Regional Service Manager – South West in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Regional Service Manager role. Highlight your leadership experience and any relevant achievements in customer service or operational management.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've driven performance and built strong customer relationships in previous roles.
Showcase Your Team Management Skills: Since this role involves leading a team, emphasise your experience in coaching and developing staff. We want to see how you've motivated teams to achieve their goals and deliver outstanding service.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you as soon as possible!
How to prepare for a job interview at Hollyfield Personnel
✨Know Your Numbers
As a Regional Service Manager, you'll need to demonstrate your understanding of operational and financial KPIs. Brush up on relevant metrics and be ready to discuss how you've successfully managed budgets and profit margins in the past.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading and developing teams. Think about specific situations where you motivated staff or improved performance, and be ready to share these stories during the interview.
✨Build Rapport with Interviewers
Since relationship-building is key in this role, practice engaging with your interviewers. Use their names, maintain eye contact, and show genuine interest in their questions. This will help you come across as personable and relatable.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific challenges, such as managing customer complaints or improving service efficiency. Prepare by thinking through potential scenarios and your approach to resolving them effectively.