Location: Walsall | Office Based with occasional travel to other branch offices when required.
Salary: Details provided on application
Hours: Monday to Friday, 9:00am – 5:00pm (one-hour lunch break)
Contract: Permanent, Full-Time
Enjoy a fantastic benefits package, including 29 days' annual leave (inclusive of public bank holidays and the day following Boxing Day), a firm-wide bonus scheme, an additional day off for your birthday, Monday to Friday working hours with no weekends, and the opportunity to join an established team within a collaborative and supportive working environment.
This is an excellent opportunity for a friendly, professional and highly organised individual with at least one year's reception or administrative experience, ideally within the legal or professional services sector.
The Role – Key Responsibilities
Welcome clients and visitors in a friendly and professional manner, ensuring all visitors follow the correct sign-in and security procedures.
Answer incoming telephone calls, handle general enquiries and direct calls or messages to the appropriate team members.
Use the case management system to identify client matters and direct enquiries to the relevant staff.
Manage the reception inbox, responding to queries where appropriate and forwarding others to the relevant colleagues.
Receive, process, date-stamp and distribute incoming post, including scanning documents onto the relevant systems.
Arrange couriers and coordinate the collection and delivery of documents and parcels.
Manage reception and interview room diaries, ensuring meeting spaces are clean, tidy and ready for use.
Maintain accurate reception logs, visitor records and car park information, ensuring parking is available for clients.
Provide client hospitality, including preparing refreshments and assisting with the setup of internal and external meetings.
Proactively identify opportunities to improve the client experience and ensure the smooth day-to-day running of reception.
About You
At least one year's previous reception or administrative experience, ideally within the legal or professional services sector.
Excellent communication and customer service skills, with a friendly, approachable and professional manner.
Strong organisational skills, attention to detail and the ability to manage multiple tasks effectively.
The ability to remain calm under pressure, solve problems and use your own initiative.
A trustworthy and discreet approach, with the ability to handle confidential information and work effectively both independently and as part of a team.
Job Ref: HP471
Receptionist in Walsall employer: HOLLYFIELD PERSONNEL LTD
As a Sales Administrator at our Alrewas location, you will join a dynamic team that values collaboration and continuous improvement. We offer a supportive work culture with opportunities for professional growth, alongside competitive benefits such as a company pension, private medical insurance, and a cycle to work scheme. Our commitment to employee well-being and development makes us an excellent employer for those seeking a rewarding career in administration.
