Account Manager - Distribution in Worcester

It is our vision to connect the insurance community through market-leading technology.

Our people are placed at the heart of this, and diversity, equity and inclusion are central to everything we do.

We know the key to achieving success is to enable a positive, inclusive, and collaborative working culture, and, as part of our commitment, we have signed up for a number of pledges and programmes designed to support and nurture our people.

No matter where you sit or which team you are a part of, we want you to know that you contribute in helping us to shape where the company will be in the future.

We would love for each employee to be able to talk with pride about our company and, most importantly, consider Open GI to be an inclusive, fun and fulfilling place to work.

Position

The purpose of this role is to drive revenue growth and strategic value across a portfolio of Insurer Partners and Product Providers, managing relationships across Personal and Commercial Lines where applicable.

Operating within Open GI’s broader Sales and Distribution strategy, the role is accountable for building and strengthening relationships with insurers, developing a detailed understanding of their business models, KPIs, product strategies, and distribution approaches.

The role works end-to-end across the insurance ecosystem, collaborating with both Insurer Partners and Broker customers to optimise distribution performance, improve product placement, and increase the effectiveness of how insurers trade through Open GI’s platforms.

A key focus of the role is to drive both direct and indirect revenue growth, including capital revenue (ILF), recurring revenue (RLF), and transactional income such as EDI and other platform based revenues.

The role works closely with internal teams, including Broker Sales, Pre-Sales, and Product, to align insurer opportunities with Open GI’s product capabilities and Saa S strategy, ensuring scalable and commercially effective solutions.

As part of Open GI’s Revenue Growth Engine, the role contributes to increasing platform utilisation through a data led approach, strengthening insurer-broker connectivity, and maximising overall market value across the distribution chain.

• Your key responsibilities
• Day to day account management of a panel of insurers, MGAs and Product Providers, ensuring customer retention and satisfaction is maintained
• Understand and confidently articulate Open GI’s position in the current and future distribution channels
• Fully understand insurance providers’ business profiles and strategies which is then articulated into a Customer Account Plan
• Build and maintain positive working relationships with all UK, NI and ROI insurance companies, product providers and brokers (as appropriate)
• Develop business opportunities with both existing, new customers and new markets
• Identify opportunities to upsell / expand Open GI’s presence with customers
• Work actively with the Customer Success team to provide accounts insights and ensure they understand and are maximising the value delivered by Open GI
• Achievement of set monthly, quarterly and annual sales targets and KPI’s
• Negotiation/renegotiation of commercial terms, contracts and orders
• Generation of prospects and conversion to orders for new initiatives
• Build and maintain relationships with specific broker intermediaries to encourage the use of EDI technology or equivalent
• Identify any risks, service issues or opportunities and elevate internally as appropriate
• Liaise with internal teams in order to ensure customer requirements are met
• Maintain Salesforce with all aspects of customer management • Build and maintain market knowledge of Open GI’s competitors
• Any other reasonable tasks as set by management

Qualifications

• GCSE (or equivalent) English and Maths at grade C or above (essential).
• Degree level (preferred) or equivalent in experience
• Professional Insurance qualification (preferred but not essential)
• Full valid driving licence or ability to travel

Experience

• Strong, relevant experience in an Insurance Provider/Broker or Saa S Software House background
• Proven account management experience including specific Sales and Contract negotiation.
• Proven and current experience of overseeing and delivering relevant strategic propositions to partners and clients
• Understanding and experience of the general Insurance market including both Personal and Commercial lines
• Understanding of intermediary market and the role of Software Houses as a distribution channel
• Knowledge of Insurance company products and the benefits of electronic trading

Skills

• Excellent sales, communication, presentation, and interpersonal skills
• Confident, professional, and approachable
• Drive and tenacity to deliver
• Focussed and disciplined approach to managing own workload
• Self-motivated and conscientious
• Ability to multitask and meet deadlines
• Ability to interpret and present statistics
• Report writing skills
• Must be adaptable to change and changing priorities
• Ability to work under pressure and to tight deadlines
• Mission and Values

It is our mission to be both the Technology Partner and Employer of Choice to the UK General Insurance market.

Our people are placed at the heart of this and diversity, equality and inclusion are central to everything we do.

• Accountability : We own our actions and shape our success on the results we deliver
• Innovation : We tackle challenges with fresh thinking and bold ideas
• Teamwork : We work together, recognising we can’t do this without each other
• Trust : We build trust on integrity, transparency and mutual respect

Benefits package

• Competitive salary dependant on skills and experience
• Company pension
• Bonus opportunity
• Life assurance and critical illness cover
• Cycle to work scheme
• Perkbox – an exclusive platform offering a wide range of discounts and benefits
• Holiday entitlement of 25 days per annum, increasing to 26 days per annum after three years of service & a holiday purchase scheme
• Opportunity for a more flexible approach to start, finish, and lunchtimes to allow you to better manage events outside of work
• Social clubs - whether you’re into your cycling, crafts, or other hobbies, we have a number of groups at Open GI where individuals who enjoy the same pursuits can get together
• Wellbeing – wills at work scheme, employee assistance programme and mental health first aiders

Please note this is a hybrid position requiring in-office attendance at our Worcester or Winchester location twice a week with frequent travel across the UK to visit customer offices.

#J-18808-Ljbffr