At a Glance
- Tasks: Provide top-notch customer service and solve problems for our valued clients.
- Company: Join a supportive team at ERA in Wolverhampton.
- Benefits: Enjoy competitive salary, pension match, and generous leave policies.
- Other info: Full training provided; no prior experience necessary!
- Why this job: Make a real difference by enhancing customer experiences every day.
- Qualifications: Great communication skills and a positive attitude are key.
The predicted salary is between 25000 - 32000 £ per year.
Location: On site / Wolverhampton, UK
Job type: Permanent / Full-time
Sector and subsector: Client Services | Account Management
Salary: Competitive salary
How the role will make an impact:
We are seeking a Customer Service Advisor to join ERA and explore the needs of our customers and provide solutions from our product offerings. This position is a customer focused role, meaning you will need to be great on the telephone and have a confident and helpful manner. Full training provided; experience of the Hardware industry would be a benefit but not necessary.
Main Tasks & Responsibilities:
- Deliver high quality and effective customer service via telephone and email to a range of Key Account customers.
- Achieve and surpass the required service targets within the team.
- Liaise directly with internal departments to resolve customer issues with a helpful manner.
- Identify and provide proactive recommendations to enhance the customer experience.
- Achieve set KPI's on a weekly & monthly basis.
- Administrative duties relating to processing of customer orders.
- Ensure the internal database is up to date and accurate.
Key Skills:
- Experience in a Customer Account Management would be desirable.
- Great accuracy and attention to detail.
- Excellent communication skills both written and verbal.
- Commercial acumen with KPI’s and order values.
- Experience using IT Systems such as SAGE and Salesforce.
- A positive and resilient individual who excels at all forms of communication.
- A creative and resourceful problem solver.
Drives Results – Pays close attention to the customer needs and questions.
Customer Focus – Tailors your approach based on the customer’s needs.
Communicates Effectively - Asking questions to gather all the necessary information to resolve the queries correctly.
Benefits:
- Pension match up to 7%
- 4 x Salary Life Assurance
- Enhanced Maternity, Paternity, Adoption and Shared Parental Leave
- Employee Assistance Programme
- Cycle to Work Scheme
- Free Eye Tests
- Volunteering and Team Building Days
Health & Safety Responsibilities:
In our company, the health and safety of our employees are our top priorities. We are committed to providing a safe and supportive working environment by adhering to the highest safety standards and regulations. Through comprehensive training, regular safety checks, and open communication, we ensure that every team member feels confident and protected while performing their duties. We continuously strive to minimise risks, promote well-being, and encourage a culture of safety across all levels of our organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Wolverhampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hollybank Trustees Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hollybank Trustees Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Wolverhampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hollybank Trustees Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Hollybank Trustees Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hollybank Trustees Ltd!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
