At a Glance
- Tasks: Diagnose and repair domestic appliances in customers' homes across Birmingham.
- Company: Join Pacifica, the UK's largest provider of appliance repair services.
- Benefits: Competitive salary, uncapped bonuses, modern van, and ongoing training.
- Other info: Enjoy a supportive culture with excellent career development opportunities.
- Why this job: Make a real difference by keeping households running sustainably.
- Qualifications: 2+ years in white goods repair and knowledge of major appliances.
The predicted salary is between 27000 - 36000 € per year.
About the Role
Join Pacifica as a White Goods Engineer where you will perform fault diagnosis and repairs of domestic white goods—including washing machines, tumble dryers, dishwashers, refrigerators, and electric ovens—directly in customers’ homes. Covering Birmingham and surrounding areas, you’ll use your expertise and product knowledge to deliver professional, high-quality repairs, supported by our regional field service teams who together and independently work productively to repair our customers’ appliances and deliver service excellence every day.
What You’ll Do
- Diagnose and repair at least four core domestic appliances in customers’ homes
- Use intuitive software to manage your day, order parts and access job information
- Maintain Pacifica’s high standards in professionalism, reliability and safety
What You'll Need
- Minimum 2 years’ experience in the white goods repair sector in a field‑based capacity
- Up to date working knowledge in fault diagnosis and repair of at least four of the following major appliances: washing machines, dishwashers, fridge/freezers, tumble dryers, electric ovens
- Full UK manual driving licence (max 6 points)
What You’ll Get
- Competitive basic salary: £27,000 – £36,000 (based on experience & skill set)
- Uncapped performance bonus – OTE up to £50,000+
- Modern company van with fuel card and optional private use
- Tools, uniform, PPE and tablet provided
- Ongoing training including manufacturer‑led and City & Guilds Assured courses providing additional product upskilling if required
- Up to 33 days’ holiday including bank holidays
- Company pension and Death in Service benefit (3x salary)
- Employee perks: Free Multi‑Appliance Protection (MAP) for your own home appliances, entry into monthly cash prize draw and access to health, wellness and lifestyle benefits
- Daily parts delivery to a secure by‑box near your home
- Monday to Friday working hours (approx. 9 am‑5 pm) with pre‑planned routes
- Market‑leading job management software
About Pacifica
Founded in 2003, Pacifica is the UK’s largest provider of outsourced domestic appliance repair services, completing over 350,000 repairs a year. We offer a clear path for development, a supportive environment, and a culture focused on quality and care.
Our Purpose
To keep households running while protecting the environment.
Our Vision
To care for our customers’ appliances for a more sustainable world.
White Goods Engineer - Birmingham [PAS177] employer: Hollybank Trustees Ltd
Pacifica is an exceptional employer for White Goods Engineers, offering a supportive work culture that prioritises quality and care. With competitive salaries, uncapped performance bonuses, and extensive training opportunities, employees can grow their skills while enjoying a healthy work-life balance in Birmingham. The company also provides unique benefits such as free appliance protection for your home and a modern company van, making it an attractive choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land White Goods Engineer - Birmingham [PAS177]
✨Tip Number 1
Network like a pro! Reach out to your contacts in the white goods repair sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get hands-on! If you can, volunteer or take on freelance gigs to keep your skills sharp and show potential employers that you're proactive. Plus, it’s a great way to meet new people in the industry.
✨Tip Number 3
Prepare for interviews by brushing up on common questions specific to white goods engineering. Practice explaining your fault diagnosis process and how you handle customer interactions—this will set you apart!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people at Pacifica. Plus, we love seeing candidates who are keen to join our team directly.
We think you need these skills to ace White Goods Engineer - Birmingham [PAS177]
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with white goods repair. We want to see your skills in diagnosing and fixing appliances like washing machines and dishwashers right at the top!
Show Off Your Expertise:In your cover letter, let us know about your hands-on experience and any specific brands or models you’ve worked with. We love seeing candidates who can bring their knowledge to our team!
Be Professional:Since we value professionalism, ensure your application is well-formatted and free of typos. This shows us you take pride in your work, just like we do at Pacifica.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Know Your Appliances
Make sure you brush up on your knowledge of the core domestic appliances mentioned in the job description. Be ready to discuss your experience with washing machines, dishwashers, and other white goods. Highlight specific repairs you've done and any challenges you've overcome.
✨Showcase Your Problem-Solving Skills
During the interview, be prepared to walk through a fault diagnosis scenario. Think about how you would approach a common issue with a white good. This will demonstrate your technical expertise and your ability to think on your feet.
✨Familiarise Yourself with the Company
Research Pacifica and understand their values and mission. Knowing that they focus on quality and care will help you align your answers with their culture. You might even mention how you can contribute to their goal of sustainability in appliance repair.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, or training opportunities. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
