At a Glance
- Tasks: Be the friendly face for patients, managing appointments and ensuring smooth communication.
- Company: Join a leading medical imaging partnership dedicated to patient care.
- Benefits: Competitive pay, supportive team environment, and opportunities for growth.
- Other info: Dynamic role with a focus on patient satisfaction and teamwork.
- Why this job: Make a real difference in patients' lives while gaining valuable healthcare experience.
- Qualifications: Great communication skills and a flexible approach; healthcare experience is a plus.
The predicted salary is between 26500 - 27500 € per year.
Location: On site / Weybridge, UK
Job type: Permanent / Full-time
Sector and subsector: Medical & Healthcare | Administration
Hourly Fixed salary: £12.71
About Medical Imaging Partnership
Medical Imaging Partnership Ltd (MIP) provides high‑quality diagnostic imaging services, including MRI, CT, X‑ray, Ultrasound and DEXA scanning, across NHS and private sector settings throughout the South Coast. We are dedicated to delivering safe, efficient and patient‑centred imaging services that meet both clinical and operational excellence standards.
Position Overview
This role is accountable for being the first point of contact for patients and service users providing an in-depth knowledge of outpatient and diagnostic scheduling procedures. In addition, this role will liaise closely with the referrer and MIP clinical & non-clinical teams to ensure patients receive timely and appropriate appointments according to their request and care pathway. Within the team, the role includes scheduling functions, general administrative support and telephone cover as well offsite reception cover.
Key Responsibilities
- Acting as the first point of contact for all patient enquiries to MIP.
- On receipt of all new referrals ensuring that the vetting process has been followed in line with departmental guidelines.
- Be responsible for the scheduling of outpatient and all associated appointments according to clinical urgency and length of wait in accordance with MIP Policies and Procedures, escalating any exceptions.
- Liaising with patients to ensure that a mutually convenient date and time is agreed, including urgent referrals.
- Ensuring that patients are appropriately reminded of their appointments.
- Ensuring that departmental standards are met for patients receiving notification or acknowledgement of their visit.
- Providing a courteous and efficient point of contact for patients both face to face and over the telephone.
- Ensuring that each patient is treated as an individual and their individual needs are met (i.e. appropriate support is in place for their appointment, such as interpreting support).
- Providing a welcoming and efficient reception service and to put patients at their ease as required.
- Ensuring that patients and visitors are well informed and that messages are communicated promptly.
- Liaising with the medical, nursing and health professional staff as required to ensure efficient use of all clinics.
- Responding to patient queries or concerns in an effective and professional manner, escalating where appropriate to Team Leader or Line Manager and helping if an issue needs further investigation.
- To have a clear and up to date knowledge of the rules and protocols of the service to ensure full and effective utilisation of clinical capacity.
- In conjunction with the Team, reviewing cancelled or patients on hold, ensuring appropriate action is taken.
- To understand the scheduling and admin procedures across all modalities and contracts.
- Ensuring that any telephone, e‑mail, or written queries are responded to within the appropriate timeframe and escalated if necessary.
- Ensuring patient cancellations and changes are recorded appropriately on all relevant MIP and external systems.
- Ensuring that referrals which need manually uploading to MIP systems are added within the set timescales.
- Forwarding clinical reports and notifying critical findings to referrers, within the set timeframes.
This list is not exhaustive. All colleagues have responsibility for following Company policies and Health & Safety guidelines.
Skills
- Flexible approach.
- Good organisation skills.
Experience
- Previous healthcare experience would be desirable.
- Previous experience of dealing with telephone customers, desirable.
- Problem-solving, critical thinking.
- Time management.
Patient Services Coordinator in Weybridge employer: Hollybank Trustees Ltd
Medical Imaging Partnership Ltd (MIP) is an exceptional employer located in Weybridge, UK, offering a supportive and patient-focused work environment. With a commitment to employee growth, MIP provides ongoing training and development opportunities within the healthcare sector, ensuring that staff are well-equipped to deliver high-quality diagnostic imaging services. The company fosters a collaborative culture where every team member plays a vital role in enhancing patient care, making it a rewarding place to work for those seeking meaningful employment in the medical field.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Coordinator in Weybridge
✨Tip Number 1
Get to know the company! Research Medical Imaging Partnership and understand their values and services. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Patient Services Coordinator, you'll be the first point of contact for patients. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle enquiries smoothly.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and might even give you tips on how to stand out during the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining the Medical Imaging Partnership team.
We think you need these skills to ace Patient Services Coordinator in Weybridge
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for patient care shine through! We want to see how excited you are about the role and how you can contribute to our mission of providing top-notch imaging services.
Tailor Your CV:Make sure your CV is tailored to the Patient Services Coordinator role. Highlight any relevant experience in healthcare or customer service, and don’t forget to mention your organisational skills and ability to handle enquiries efficiently!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’re a great fit for the team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Medical Imaging Partnership!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Services Coordinator role. Familiarise yourself with the key responsibilities and how they align with MIP's mission of providing high-quality diagnostic imaging services. This will help you articulate how your skills and experiences make you a great fit.
✨Practice Your Communication Skills
As the first point of contact for patients, strong communication is essential. Practice answering common interview questions clearly and confidently. Consider role-playing with a friend to simulate the interview environment, focusing on how you would handle patient queries or concerns professionally.
✨Showcase Your Organisational Skills
The role requires excellent organisation and time management. Be prepared to discuss specific examples from your past experiences where you've successfully managed multiple tasks or schedules. Highlight any relevant tools or methods you used to stay organised and efficient.
✨Demonstrate Your Problem-Solving Abilities
In healthcare, unexpected issues can arise. Think of scenarios where you've had to solve problems quickly and effectively. During the interview, share these examples to illustrate your critical thinking skills and how you can contribute to maintaining MIP's high standards of patient care.
