At a Glance
- Tasks: Manage reception and admin tasks, ensuring a smooth patient experience.
- Company: Join a leading healthcare provider in Weybridge with a supportive team.
- Benefits: Flexible hours, competitive pay, and the chance to make a difference.
- Other info: Opportunity for growth in a dynamic healthcare environment.
- Why this job: Be the friendly face of healthcare, helping patients every day.
- Qualifications: Good communication skills and previous admin experience required.
The predicted salary is between 12 - 15 € per hour.
Location: On site / Weybridge, UK
Job type: Casual / Full or part-time
Sector and subsector: Medical & Healthcare | Administration
Salary: Negotiable salary
Please note: This is a Bank position, 0 hours contract to cover sickness and annual leave of our permanent staff.
Role Purpose
This position plays a critical role in a front of house setting ensuring a customer focused approach, supporting and maintaining processes and systems to support the reception and administrative function. The role holder will participate in the day-to-day reception/administrative functions, delivering the service in a friendly, keen, professional manner. You will demonstrate proficient communication in English, in a diverse multi-cultural environment. You will be a proactive lead who will contribute to the success of the business objectives in a high-quality setting.
Responsibilities
- Admin Management: Oversee the daily operations of reception to ensure smooth running of services.
- Review diaries daily and ensure clinicians are aware of any available slots with a view to fill the gaps.
- Manage scheduling for clinicians and admin staff to optimize productivity and patient flow.
- Maintain a safe, clean, and organized working environment in line with health and safety standards.
- Ensure the practice has the necessary medical supplies, equipment, and IT systems in place for efficient functioning.
- Ensure the admin team provides a high-quality patient experience by maintaining excellent service standards.
- Advocate for and demonstrate high standards of customer care and create a positive and proactive approach to customer service.
Compliance and Regulations
- Ensure the administrative staff comply with all relevant healthcare regulations, including CQC (Care Quality Commission) standards, if applicable.
- Ensure patient data is managed in compliance with GDPR and other applicable data protection laws.
- Ensure administrative staff follow appropriate procedures to ensure a safe working environment.
- Assist in regulatory audits.
Strategic Planning and Development
- Work with the Centre Manager to develop and implement strategic plans, focusing on growth and sustainability.
- Identify opportunities to expand services, improve efficiency, and enhance the quality of care.
- Regularly review and report on performance, identifying areas for improvement.
- Maintain and develop relationships at all levels within the team, with colleagues and referrers.
Staff would need to be available to work Saturdays (minimum once per month) and be on call on Sundays (once a month) and available to work if we open longer in the future.
Person Specification
Qualifications & Education
- Good standard of general education, including English language proficiency suitable for a front-of-house, patient-facing role.
Experience
- Previous experience working in a reception, administrative, or front-of-house role.
- Experience providing high-quality customer service in a professional environment.
- Experience managing diaries, scheduling, or coordinating appointments.
- Experience working in a fast-paced environment with competing priorities.
- Experience supporting or supervising administrative processes or teams.
- Excellent verbal and written communication skills, with the ability to communicate confidently in a multicultural environment.
- Strong organisational and time-management skills with attention to detail.
- Ability to manage and prioritise workloads to ensure smooth day-to-day operations.
- Proactive, solution-focused approach with the ability to identify and resolve issues.
- High level of customer care skills with a patient-centred mindset.
- Competent IT skills, including use of administrative systems, scheduling software, and Microsoft Office.
- Ability to maintain confidentiality and handle sensitive information appropriately.
Knowledge
- Understanding of data protection principles and confidentiality (GDPR).
- Awareness of health and safety requirements in a workplace environment.
- Understanding of safeguarding responsibilities and professional boundaries.
Personal Attributes
- Professional, friendly, and approachable manner.
- Reliable, flexible, and able to work independently as well as part of a team.
- Demonstrates initiative and leadership qualities.
- Committed to maintaining high standards and continuous improvement.
Experience
- Experience working in a healthcare, clinical, or regulated environment.
- Experience managing or supervising administrative staff.
- Experience supporting recruitment, onboarding, or staff training.
- Experience assisting with audits, inspections, or compliance reviews.
Knowledge
- Knowledge of CQC standards and healthcare regulatory requirements.
- Familiarity with clinical or healthcare IT systems.
- Understanding of healthcare operations, patient pathways, or medical services.
Administrator (Bank, 0 Hours contract) - Healthcare in Weybridge employer: Hollybank Trustees Ltd
Join our dynamic team in Weybridge, where we prioritise a supportive and inclusive work culture that values your contributions. As an Administrator in the healthcare sector, you'll enjoy flexible working hours, opportunities for professional growth, and the chance to make a meaningful impact on patient care while working in a state-of-the-art facility. We are committed to providing a high-quality environment that fosters collaboration and excellence, ensuring you thrive in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator (Bank, 0 Hours contract) - Healthcare in Weybridge
✨Tip Number 1
Get to know the company! Research their values and mission. When you walk into that interview, show them you’re not just another candidate but someone who genuinely cares about their work in healthcare.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your experience and skills confidently, especially in a fast-paced environment like healthcare.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show you mean business when it comes to providing high-quality customer service.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Administrator (Bank, 0 Hours contract) - Healthcare in Weybridge
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Administrator role. Highlight your relevant experience in reception and administration, and show us how your skills align with our customer-focused approach.
Show Off Your Communication Skills:Since this role requires excellent verbal and written communication, give us examples of how you've successfully communicated in a diverse environment. We want to see your ability to connect with people!
Demonstrate Your Organisational Skills:We love a proactive candidate! Share specific instances where you've managed diaries or schedules effectively. This will help us understand how you can contribute to the smooth running of our services.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Administrator position. Familiarise yourself with the key tasks like managing diaries and ensuring compliance with healthcare regulations. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing a high-quality patient experience, be ready to share examples of how you've excelled in customer service in previous positions. Think of specific situations where you went above and beyond to help someone, as this will highlight your proactive approach.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, such as managing a busy reception or dealing with a difficult patient. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure. This will show that you're ready for the fast-paced environment.
✨Demonstrate Your Team Spirit
This role requires working closely with clinicians and admin staff, so be prepared to discuss how you collaborate effectively in a team. Share examples of how you've built relationships and contributed to a positive work environment, as this will reflect your ability to fit into their culture.
