At a Glance
- Tasks: Deliver exceptional after-sales support and solve customer queries in a fast-paced environment.
- Company: Join a supportive team in a leading insurance company focused on customer satisfaction.
- Benefits: Enjoy competitive salary, 24/7 GP access, discounts, and career development opportunities.
- Other info: Be part of a culture that values collaboration, personal growth, and continuous improvement.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Strong communication skills, attention to detail, and a proactive attitude required.
The predicted salary is between 25610 - 26000 £ per year.
Location: On site / Weston-super-Mare BS23 3QY, UK
Job type: Permanent / Full-time
Sector and subsector: Insurance | General Insurance
Annual Fixed salary: £25,610.00
Be the Voice That Makes the Difference
We’re looking for a confident and customer‑focused Customer Service Advisor to deliver exceptional after‑sales support for our clients and their customers. If you thrive on helping people, solving problems, and creating positive experiences for your team as well as customers and clients, you’ll feel right at home in this fast‑moving, service‑driven environment.
About the Role
In this role, you will handle service requests, communicate with clients and their customers, maintain clear contact across multiple channels, and keep customer records accurate and up to date. Working as part of our Claims Department, you will play a key part in ensuring every interaction is handled professionally, courteously, and in a way that exceeds expectations. You’ll be responsible for providing outstanding after‑sales care, ensuring that customer queries and claims are processed efficiently and effectively.
- Communicate clearly and professionally with internal teams, clients, and customers via phone, email, and systems.
- Maintain and update operational databases and bespoke client systems with accuracy and attention to detail.
- Build and maintain strong knowledge of service agreements, processes, and products.
- Make confident decisions to achieve the best outcomes for customers and clients.
- Support team performance by collaborating and assisting colleagues during busy periods.
- Contribute to continuous improvement by embracing new processes and ways of working.
What You’ll Bring
You’ll make confident decisions, support your colleagues, and bring a proactive, can‑do attitude to every interaction. Your ability to stay organised, informed, and professional will help you shine. You’ll take ownership of your performance, maintain high standards, and always look for ways to improve the service you provide. We’re looking for someone who:
- Has strong communication and customer engagement skills.
- Is highly organised with excellent attention to detail.
- Demonstrates problem‑solving ability and sound decision‑making.
- Works collaboratively and supports others in achieving team goals.
- Is confident using Microsoft Office and internal systems.
- Has GCSE Maths and English (or equivalent).
- Is motivated to learn, develop, and grow within the role.
What You’ll Be Part Of
You’ll be part of a supportive team that values high standards, collaboration, and continuous improvement. We encourage personal growth, knowledge sharing, and professional development, with opportunities to support training and coaching within the team over time. With a strong focus on company culture and delivering excellent service, this is a role where your customer‑first mindset truly makes an impact.
Starting at £25,610, rising to £26,000 after successful completion of probation.
What’s In It for You?
- 24/7 GP access for you and your household.
- Discounts on cinema tickets, major retailers, and national brands.
- Career development and progression opportunities.
- Employee of the Month awards and celebratory events.
- Staff socials, wellbeing initiatives, and charity fundraising.
- Employee Assistance Programme for counselling, financial, and legal support.
Customer Service Advisor in Weston-super-Mare employer: Hollybank Trustees Ltd
Join a dynamic team in Weston-super-Mare as a Customer Service Advisor, where your passion for helping others will be valued and rewarded. With a strong emphasis on personal growth and collaboration, you'll benefit from comprehensive training, career progression opportunities, and a supportive work culture that prioritises employee wellbeing. Enjoy perks like 24/7 GP access, discounts on major retailers, and a vibrant social scene that fosters community and engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Weston-super-Mare
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Service Advisor, you'll need to be clear and confident. Role-play with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining our team and ready to make a difference in customer service.
We think you need these skills to ace Customer Service Advisor in Weston-super-Mare
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to help customers in the past, so share specific examples that showcase your skills!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for the role!
Tailor Your Application:Take the time to tailor your application to our job description. Use the same language and keywords we’ve used to describe the role. This shows us that you understand what we’re looking for and that you’re genuinely interested in joining our team.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the hiring process!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their approach to customer service and how they handle claims. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences where you successfully resolved customer issues or collaborated with colleagues. This will demonstrate your ability to communicate professionally across various channels.
✨Demonstrate Problem-Solving Abilities
Prepare for situational questions that assess your problem-solving skills. Think of specific instances where you faced challenges and how you overcame them. Highlight your decision-making process and the positive outcomes that resulted from your actions, as this aligns perfectly with what they’re looking for.
✨Emphasise Your Team Spirit
The role requires collaboration and support among team members. Be ready to discuss how you've worked effectively in teams before. Share examples of how you’ve helped colleagues during busy periods or contributed to team goals, showcasing your proactive attitude and commitment to continuous improvement.
