At a Glance
- Tasks: Support customers through their warranty claims journey with empathy and professionalism.
- Company: Join a supportive team in the insurance sector focused on helping others.
- Benefits: Enjoy competitive salary, 24/7 GP access, discounts, and career development opportunities.
- Other info: Participate in staff socials, wellbeing initiatives, and celebrate success together.
- Why this job: Make a real difference by guiding customers through their claims with clarity and care.
- Qualifications: Strong communication skills, attention to detail, and a willingness to learn.
The predicted salary is between 26250 - 26250 £ per year.
Location: On site / Weston-super-Mare BS23 3QY, UK
Job type: Permanent / Full-time
Sector and subsector: Insurance | General Insurance
Annual Fixed salary: £26,250.00
Enjoy helping people find clarity and solutions when it matters most? If you’re someone who likes seeing things through, solving problems, and supporting others with confidence and empathy, this could be a great next step for you.
The Role
As a Claims Handler, you’ll support customers through their warranty claims journey — from first contact to resolution. You’ll manage claims end‑to‑end, ensuring outcomes are fair, accurate and compliant, while providing clear, friendly and reassuring service throughout. You’ll take ownership of your workload while working as part of a supportive, collaborative team that shares knowledge and celebrates success together.
What You’ll Do
- Guide customers through their claims with empathy, clarity and professionalism
- Handle inbound and outbound calls and resolve queries efficiently
- Manage claims from start to finish, including arranging repairs and settlements
- Maintain accurate and compliant records
- Work closely with colleagues to meet shared goals
- Suggest improvements to enhance the customer experience
What We’re Looking For
- Clear and confident communication skills
- Strong attention to detail and logical problem‑solving ability
- Good organisation and time‑management
- Resilience, flexibility and a willingness to learn
- Comfortable using Microsoft Office with accurate data‑entry skills
What’s In It for You?
Alongside salary and pension, you’ll enjoy:
- 24/7 GP access for you and your household
- Discounts on cinema tickets, major retailers and national brands
- Career development and progression opportunities
- Employee of the Month awards and celebratory events
- Staff socials, wellbeing initiatives and charity fundraising
- Employee Assistance Programme for counselling, financial, and legal support
Claims Handler in Weston-super-Mare employer: Hollybank Trustees Ltd
As a Claims Handler at our Weston-super-Mare location, you will be part of a dynamic and supportive team dedicated to helping customers navigate their warranty claims with empathy and professionalism. We pride ourselves on fostering a collaborative work culture that celebrates success and encourages personal growth, offering numerous career development opportunities alongside a comprehensive benefits package that includes 24/7 GP access and employee wellbeing initiatives. Join us to make a meaningful impact while enjoying a rewarding and fulfilling career in the insurance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler in Weston-super-Mare
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Claims Handler role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Get a mate to throw some common interview questions your way. This will help you articulate your experience and show off those clear communication skills that employers love.
✨Tip Number 3
Research the company culture! Check out their social media and website to get a feel for what they value. This will help you tailor your responses in interviews and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining us at StudySmarter!
We think you need these skills to ace Claims Handler in Weston-super-Mare
Some tips for your application 🫡
Show Your Empathy:As a Claims Handler, empathy is key! Make sure to highlight your ability to connect with customers and support them through their claims journey. Share examples of how you've helped others in the past.
Be Clear and Concise:When writing your application, clarity is crucial. Use straightforward language and avoid jargon. We want to see that you can communicate effectively, just like you would with our customers.
Highlight Your Problem-Solving Skills:We love a good problem-solver! Include specific instances where you've tackled challenges head-on. This will show us that you're ready to manage claims from start to finish with confidence.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand what a Claims Handler does. Familiarise yourself with the claims process and think about how you can demonstrate your problem-solving skills and empathy during the conversation.
✨Showcase Your Communication Skills
Since clear communication is key in this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated in past roles, especially in challenging situations.
✨Demonstrate Attention to Detail
As a Claims Handler, you'll need to manage claims accurately. Bring examples of how you've maintained accuracy in your previous work, whether it’s through data entry or managing records. This will show that you take pride in your work.
✨Be Ready to Discuss Teamwork
This role involves working closely with colleagues, so be prepared to talk about your experience in collaborative environments. Think of specific instances where you contributed to a team goal or helped a colleague out.
