At a Glance
- Tasks: Investigate and resolve technical issues in a fast-paced, data-driven environment.
- Company: Join Atcore, a leading travel technology provider with 40 years of innovation.
- Benefits: Enjoy a competitive salary, hybrid work model, and comprehensive benefits package.
- Other info: Be part of a supportive team with excellent career development opportunities.
- Why this job: Make a real impact by supporting technology that powers millions of travel experiences.
- Qualifications: Experience with data formats, IIS, software deployments, and basic SQL queries.
The predicted salary is between 30000 - 40000 € per year.
Location: Hybrid / Buckingham Ave, Slough SL1 4PF, UK
Job type: Permanent / Full-time
Sector and subsector: Technology | Software Development
Salary: Negotiable salary
Who we are and what we do
Atcore, part of Travelsoft, is a global travel technology provider, with an unrivalled reputation for innovation and partnership spanning our 40 year history. ATCOM, our market leading reservation and distribution platform, powers business transformation for the global brands we partner with, including TUI, easyJet holidays, DER Touristik and Center Parcs, delivering increased profitability through operational efficiencies and optimal customer experience.
We have an exciting opportunity for a Technical Support Analyst to join our Technical Solutions team, supporting complex integrations and applications within a fast‑paced, data‑driven environment.
Responsibilities
- Joining the Technical Solutions team, you will play a key role in investigating, diagnosing, and resolving technical issues across our systems and interfaces.
- This role is ideal for someone who enjoys working with data, logs and integrations – someone who is naturally curious, technically minded, and enjoys getting to the root cause of complex issues.
- You will work closely with developers, internal teams and clients to ensure issues are understood, communicated clearly and resolved effectively.
What you will do
- Support developers by clarifying and reviewing task requirements, reproducing issues and providing technical context from support investigations.
- Investigate incidents and defects: triage, gather logs and evidence, identify root cause where possible and raise/track tickets through to resolution.
- Test and QA modifications and fixes, including regression checks, validation against requirements and verification in the relevant environments.
- Deploy and configure software and application servers, including environment setup, configuration changes and post‑deployment smoke checks.
Required experience
- Experience working with common data formats such as XML, JSON, CSV and plain text (TXT).
- Experience administering and troubleshooting IIS (Internet Information Services), including websites, applications and application pools.
- Experience with software deployments, release management and configuration (including environment setup and post‑deployment checks).
- Experience with software testing/QA and working with application and IIS log files to diagnose issues.
- Experience using fault logging/issue tracking tools (e.g., Jira, Azure DevOps, or similar).
- Strong working knowledge of Microsoft Windows and server administration fundamentals.
- Confidence using file searching and log analysis tools (built‑in Windows tools and/or third‑party utilities).
- Understanding of relational databases (e.g., Oracle, SQL Server), including writing and running basic SQL queries.
- Understanding of caching and search technologies (e.g., Elasticsearch, Redis) would be an advantage.
- Good understanding of APIs and web services (REST/SOAP) and how integrated systems exchange data.
- Working knowledge of one or more programming languages (e.g., C#, Java, Python, or similar).
Benefits
We are a hybrid model, with full‑time employees typically required to come into the office three days per week, with more time in office during onboarding. In addition to a competitive salary, we offer a wide range of benefits including employer‑matched pension, travel insurance, healthcare schemes, life insurance and more. We pride ourselves on retaining and developing our people, with a uniquely low employee turnover rate of around 5 % and most employees having been with us for over 10 years. Based in Slough, UK, Atcore employs around 250 people with an unrivalled combination of industry and technical expertise.
Application requirements: Please note, we will only consider applicants who are eligible to work in the UK and willing to commute to our Slough office regularly.
Technical Support Analyst employer: Hollybank Trustees Ltd
Atcore, a leading global travel technology provider based in Slough, offers an exceptional work environment for Technical Support Analysts. With a strong focus on employee development and a low turnover rate, we provide a hybrid working model, competitive benefits including employer-matched pension and healthcare schemes, and the opportunity to work with cutting-edge technology that powers millions of travel experiences worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Analyst
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects and technical expertise. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions and scenarios related to the role. Practice explaining your thought process clearly, as communication is key in a Technical Support Analyst position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Atcore.
We think you need these skills to ace Technical Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support Analyst role. Highlight relevant experience with data formats, troubleshooting, and any software you've worked with. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about technology and how your curiosity drives you to solve complex issues. Let us know why you want to join our team at Atcore.
Showcase Your Technical Skills:In your application, don't forget to mention your experience with tools like Jira or Azure DevOps, and your knowledge of APIs and databases. We love seeing candidates who can demonstrate their technical prowess!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of common data formats like XML, JSON, and CSV. Be ready to discuss how you've used these in past roles, especially in troubleshooting and integrations.
✨Familiarise Yourself with Tools
Get comfortable with fault logging and issue tracking tools like Jira or Azure DevOps. Being able to talk about your experience with these tools will show that you're prepared for the role and understand the workflow.
✨Demonstrate Problem-Solving Skills
Prepare to share examples of how you've diagnosed and resolved technical issues in the past. Think about specific incidents where you identified root causes and how you communicated those solutions to your team.
✨Understand the Company’s Tech Stack
Research Atcore's technology and the systems they use. Knowing about their reservation and distribution platform, ATCOM, and how it integrates with other systems will give you an edge in the interview.
