With vessels at sea exchanging critical information between headquarters, ports, suppliers, and customers, fast, reliable, and robust satellite communications are paramount.
As a Technical Service Engineer, you will support the organisation and its customers by working practically with a variety of marine satellite communication systems. You will be an integral part of our Service Engineering Team, delivering servicing, installation, and commissioning activities for a large portfolio of communications systems including GMDSS, VSAT, and on-board satellite and radio communications.
Key Responsibilities
- Independently carry out site surveys, installations, commissioning, fault-finding, repairs, and inspections on board vessels.
- Test and prepare equipment prior to and post-installation.
- Undertake compliance testing and deliver a full technical handover to the customer upon completion.
- Perform 1st and 2nd tier system monitoring.
- Attend and support product and acceptance trials.
- Produce timely, detailed service reports.
- Take ownership of service engineering levels, handling business-critical issues, alerts, and incidents.
- Maintain high self-motivation, adapt to varying role demands, and travel worldwide as required for vessel support and installations.
Person Specification & Requirements
Essential Experience & Background
- Experienced Service Engineer, ideally with an electronics or marine bias.
Qualifications & Technical Skills
- Completed apprenticeship in Marine and/or Electronics Engineering (or equivalent experience).
- Ability to read technical drawings and wiring diagrams.
- Ability to pass an offshore medical assessment.
- Full UK Driving Licence and valid Passport with UK work clearance.
- Sound knowledge of the marine industry/environment.
- Basic understanding of IP networking.
- Problem Solving & Communication: Excellent oral and written communication skills; proactive problem solver with a systematic approach to task execution under pressure.
- Work Ethic & Qualities: Self-sufficient, tenacity to achieve goals, curious to learn latest technologies, and accountable for service quality.
- Teamwork: A collaborative team player who shares knowledge and treats others with respect.
- Compliance & Safety: High awareness of Health & Safety standards and GDPR-compliant data handling.
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Technical Service Engineer employer: Hollybank Trustees Ltd
At Kingspan Light, Air + Water, we pride ourselves on fostering a collaborative and supportive work environment in Havant, where our Data Centre Customer Service Specialists play a crucial role in delivering exceptional service to our customers. We offer comprehensive training and development opportunities, ensuring that our employees grow alongside the company while enjoying a culture that values teamwork and innovation. With a focus on employee well-being and a commitment to sustainability, working with us means being part of a forward-thinking organisation that truly cares about its people and the planet.
