At a Glance
- Tasks: Support patients through their journey, ensuring smooth communication and care.
- Company: Curaleaf International, a leader in the cannabis industry focused on quality and innovation.
- Benefits: Excellent holiday allowance, private medical insurance, enhanced pension scheme, and life insurance.
- Other info: Fast-paced role with opportunities for personal and professional development.
- Why this job: Make a real difference in patients' lives while growing your career in a supportive environment.
- Qualifications: GCSE grade C or above in English and Maths; passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Are you within commuting distance of Sunderland?
Do you have a minimum of a grade C or above (or equivalent) in GCSE English and Maths?
Ready to Make a Real Difference in Our Patients' Lives?
Do you love helping people and being the person they can rely on?
Do you thrive in a fast paced environment where you're always learning something new?
Are you the one your friends describe as calm, organised and great at talking things through?
Are you looking for a role where you can grow, develop new skills and build a meaningful long term career?
If so, this could be the perfect next step for you.
We're looking for a motivated and people focused Patient/Customer Services Coordinator to join our Curaleaf team.
You'll be the first friendly voice patients hear, the reassuring message they receive and the person who keeps their journey smooth, supportive and stress free.
About Us
Curaleaf International is shaping the future of cannabis through its commitment to research and product excellence.
Powered by a strong presence at all stages of the supply chain, its unique distribution network throughout Europe, Canada and Australasia brings together pioneering research with cutting-edge cultivation, extraction, and production.
Amidst a rapid growth trajectory, the emphasis on quality and expertise aims to ensure the delivery of safe and legal cannabis.
Curaleaf International's network includes a clinic, pharmacy, and laboratory in the UK; cultivation and EU-GMP processing facilities in Portugal; an EU-GMP processing, quality assurance and research site in Spain; Four20 Pharma wholesaler and distributor in Germany; a Polish wholesaler and clinic; and the EU-GMP producer Northern Green Canada.
Curaleaf International is part of Curaleaf Holdings, Inc., a leading international producer and distributor of consumer cannabis products.
Our Values: Lead & Inspire, Commit to Win, Driven to Deliver Excellence, Customer Obsession, One Curaleaf
What You Will Be Doing
As a Patient/Customer Services Coordinator, you'll be at the centre of the patient experience, ensuring every enquiry is handled with care, professionalism, and accuracy.
Your day to day will include
- Speaking with patients via phone, email, live chat and Zendesk tickets.
- Guiding patients through their journey, escalating when needed.
- Working closely with internal and external teams to make sure information is accurate and up to date.
- Using bespoke IT systems and maintaining electronic health records.
- Taking appointment payments over the phone.
- Handling complaints professionally and escalating for investigation.
- Making outbound calls regarding stock updates, orders, payments, deliveries, or KYC issues.
- Keeping your product and process knowledge up to date.
- Supporting the Customer Service Manager, Supervisor, and other internal teams when needed.
This is a fast paced, rewarding role for someone who genuinely enjoys helping others and keeping things running smoothly behind the scenes.
What We Are Looking For
You'll excel in this role if you're enthusiastic, patient focused and confident communicating with all kinds of people.
You'll bring
- A genuine passion for helping others.
- Adaptable and effective communication skills.
- Strong organisation and the ability to prioritise in a busy environment.
- Confidence making decisions within your remit.
- A proactive, solutions focused mindset.
- Exceptional attention to detail.
- A commitment to confidentiality.
- A professional and positive approach across phone, email and live chat.
- A dynamic attitude, with openness to change and improvement.
- What You Will Get From Us
We do not just offer a job. We grow careers and provide a supportive environment where your contribution is valued.
You will receive
- Excellent holiday allowance.
- Private medical insurance.
- Enhanced pension scheme.
- Life insurance.
- Free on site parking.
- GCSE grade C (or equivalent) in English and Maths
- A Role with Real Impact
You won't just be answering queries, you'll be helping patients access essential medical treatment and ensuring they feel supported every step of the way.
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Patient Support Coordinator in Sunderland employer: Hollybank Trustees Ltd
Hollybank Trustees Ltd is an exceptional employer, offering a dynamic work environment in Rough Hills, England, where collaboration and client-focused strategies thrive. With a flexible hybrid working model, a comprehensive benefits package including an enhanced pension scheme, and ample opportunities for professional development, employees are empowered to grow their careers while making a meaningful impact in the investment advisory sector.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Support Coordinator in Sunderland
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Hollybank Trustees Ltd.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Hollybank Trustees Ltd.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Hollybank Trustees Ltd, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Patient Support Coordinator in Sunderland
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Hollybank Trustees Ltd.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Hollybank Trustees Ltd.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Hollybank Trustees Ltd. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Hollybank Trustees Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Hollybank Trustees Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Hollybank Trustees Ltd’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
