Junior People & Culture Business Partner
About The Role
We're looking for a Junior People Business Partner to join our People Team. You'll be a visible, approachable point of contact for employees and manager, providing advice, coaching and case management on employee relations matters, while helping shape a positive, inclusive employee experience. You'll own ER cases end-to-end, spot trends, and help managers build confidence and consistency, escalating anything complex to the Group People & Culture Manager.
Main Duties & Responsibilities
- Own low-to-medium complexity ER cases (absence, conduct, capability, probation, flexible working) from triage to resolution.
- Coach and advise managers on process, policy and risk, including attendance and performance issues.
- Support and lead investigations, disciplinary and grievance hearings, documentation, notetaking and outcome letters.
- Manage ER case administration: meetings, OH referrals, correspondence and case records.
- Spot case trends and recommend proactive action.
- Be the first point of contact for people queries and ER tickets, keeping FAQs and responses up to date.
- Apply group people policies consistently, flagging gaps for improvement.
- Support employee engagement, wellbeing and recognition activities.
- Manage the apprenticeship portal and related compliance admin.
- Look for ways to simplify and improve People Team processes.
- Provide day-to-day guidance to the People & Culture Apprentice on ER queries.
About You
- Experience handling ER casework (absence, conduct, capability, grievance or disciplinary) in an HR admin, coordinator or advisory role.
- Good working knowledge of UK employment law and the ACAS Code.
- Confident coaching managers through difficult conversations, with judgement on when to elevate.
- Strong written and verbal communication skills; a natural relationship-builder.
- Highly organised, with excellent attention to detail and discretion with confidential information.
- Comfortable using an HRIS and ticketing system (Cezanne or Jira experience a plus).
- A proactive, improvement-minded approach to people processes.
- CIPD Level 3 (or working towards), or equivalent hands-on ER experience.
What's In It For You?
- 22 days annual leave plus bank holidays, this increases with your service
- Hybrid working post-training (3 days a week in office, 2 days at home)
- Refer and Earn – Employee referral scheme and bonuses
- Family Friendly – Enhanced Maternity and Paternity Pay and gift hampers for new parents
- Employee Experiences – Social events and regular engagement activities, such as Christmas and Summer parties, in office events and competitions and long service awards. Activities for key inclusion events and wellbeing webinars. Internal employee recognition schemes such as employee of the month, values champion and end of year awards
- Training & Development Opportunities – A huge range of internal and external training available, including apprenticeships (levels 3, 4 & 5)
- ESG & Sustainability – Cycle to work scheme, volunteering days, travel discounts and part of Manchester Liftshare Community platform
- Exclusive access to Westfield Health – access to different healthcare benefits and services, giving you money back towards essential health costs such as optical and dental treatments. Also included – 24hr DoctorLine service, Gym Discounts, offers on a wide range of goods and services from hundreds of leading retailers, restaurants, and destinations
- Mental health and Wellbeing Support – Employee Assistance Program providing up to 6 sessions of structured counselling and access to a variety of wellbeing resources including webinars, Health Checks, and podcasts. Access to mental health first aiders and much more
- Free breakfast, fresh fruit and tea & coffee provided daily
About Dals
At Dals, we enable people and organisations to tackle critical language challenges every day. Our interpreting and translation services cover more than 500 languages, including BSL and other non-spoken languages. We connect clients and their service users with crucial expertise whenever and wherever they need it, because the world is a better, fairer place when everyone is understood.
Our people are our future, and we take care of them. Through community partnerships and social value initiatives, we continuously work to ensure Dals has a positive impact on the world.
Our Commitments
We are proud to be:
- An Age Friendly Employer, welcoming applications from experienced professionals and supporting age diversity.
- A supporter of the Armed Forces Covenant, encouraging applications from veterans, reservists, and their families.
- A Disability Confident Employer, guaranteeing interviews for disabled applicants who meet the minimum criteria and ensuring an inclusive recruitment process.
- A Mindful Employer, promoting mental health awareness and fair recruitment practices in line with the Equality Act 2010.
If you need any adjustments to take part in our recruitment process, please let us know, we’re happy to discuss what would help.
Applicants must be UK residents and have permission to work in the UK. All staff undergo a Baseline Personnel Security Standard (BPSS) check, which includes a standard DBS check.
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