At a Glance
- Tasks: Lead strategic client accounts and drive growth through innovative solutions.
- Company: Join a leading tech-enabled company trusted by top UK Facilities Management firms.
- Benefits: Competitive salary, flexible working, pension scheme, and health cash plan.
- Other info: Embrace diversity and inclusion in a role that offers excellent career development opportunities.
- Why this job: Make a real impact while collaborating with passionate professionals in a dynamic environment.
- Qualifications: Proven experience in senior client management and strong commercial acumen required.
The predicted salary is between 90000 - 90000 £ per year.
We work with 93% of the UK’s top Facilities Management companies. Behind every one of those relationships is a team that earns trust through consistent, quality delivery. This role sits at the centre of that work, leading our most strategically important client accounts, owning the commercial relationship from contract to renewal, and ensuring that TKC’s tech-enabled platform translates into outcomes clients can genuinely depend on.
The Strategic Account Director is a senior commercial leader who works across Service Delivery, Technology, Data and beyond, driving account growth, managing risk, and setting the standard for how TKC builds partnerships that last. It’s a role for someone who combines sharp commercial instinct with genuine client empathy, and who wants real ownership over some of the most significant relationships in the business.
What you get
- Base salary of £90,000 per annum
- Fulltime, permanent, and flexible working basis (ability to work from home but must have the flexibility to travel into our London Farringdon HQ twice a month for TKC Collaboration days or as/when required)
- Auto-enrolment into our salary sacrifice pension scheme, 24/7 confidential Employee Assistance Program, and a voluntary health cash scheme starting at £1 per week
- Regular TKC social events and team days
- Opportunity to make a real difference and work alongside people who share a passion for what they do!
Key Accountabilities
- Develops and executes strategic account plans that align client objectives with TKC’s commercial and operational goals.
- Owns the client relationship at director level, acting as the primary escalation point and internal champion for key accounts.
- Leads commercial negotiations including contract renewals, pricing strategy, and P&L management across the portfolio.
- Drives revenue growth by identifying and converting expansion and new business opportunities within the existing client base.
- Provides visible senior leadership to Account Management teams, ensuring coherence and quality delivery across complex, multi-stakeholder accounts.
- Builds and maintains trusted senior relationships with client stakeholders, meeting regularly to review performance, share insights, and agree priorities.
- Works closely with Service Delivery, Quality, and Data teams to monitor KPIs and lead continuous improvement initiatives that proactively enhance service quality.
- Manages client contracts, renewals, and annual price increases in line with commercial targets, ensuring adherence to all regulatory and statutory requirements.
- Collaborates with the Tech team on the development roadmap to surface relevant innovations for clients and support their digital transformation goals.
- Identifies, mitigates, and escalates operational, financial, and reputational risks across the portfolio.
- Line manages Account Managers on designated key accounts, providing coaching, direction, and a clear, blame-free environment for the team to thrive.
- Takes ownership of complex or escalated client issues, leading investigation, resolution, and structured communication back to the client.
An excellent candidate for this role will be/have
- Proven track record in Account Direction or senior client management in a complex, B2B service environment.
- Knowledge of or experience in the security, facilities management, or professional services sectors.
- Experience managing high-value, multi-stakeholder client relationships at senior or board level.
- Commercial acumen, with the ability to build and manage client P&Ls, model pricing scenarios, and negotiate contracts with confidence.
- Excellent communication and influencing skills, comfortable presenting at C-suite level and adapting style across audiences.
- Tech-minded, curious about how technology and data can improve client outcomes and comfortable engaging with TKC’s digital platform and development roadmap.
Equity, Diversity, and Inclusion matters to us. We are keen to hear from candidates from a broad range of backgrounds and experiences and are excited about learning from you, as much as we know you can learn from us.
Strategic Account Director employer: Hollybank Trustees Ltd
At TKC, we pride ourselves on being an exceptional employer, offering a competitive salary of £90,000 and the flexibility to work from home while fostering a collaborative culture through regular team events and collaboration days in our London Farringdon HQ. Our commitment to employee well-being is evident through our comprehensive benefits package, including a salary sacrifice pension scheme and a 24/7 Employee Assistance Program, alongside ample opportunities for professional growth and meaningful engagement with industry-leading clients.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Account Director
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on LinkedIn, and don’t be shy about reaching out to potential contacts. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their needs and how your skills can help them achieve their goals. This will not only impress your interviewers but also show that you’re genuinely interested in making a difference at TKC.
✨Tip Number 3
Practice your pitch! Be ready to articulate your experience and how it aligns with the Strategic Account Director role. Focus on your commercial acumen and client management skills, and don’t forget to highlight any tech-savvy initiatives you've led.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to the amazing work we do at TKC.
We think you need these skills to ace Strategic Account Director
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Strategic Account Director. Highlight your experience in managing high-value client relationships and any relevant achievements that showcase your commercial acumen.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've driven account growth and built trusted relationships in previous positions.
Showcase Your Tech Savvy:Since we’re all about tech at TKC, don’t forget to mention your familiarity with digital platforms and data-driven decision-making. Let us know how you’ve used technology to enhance client outcomes in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Know Your Clients Inside Out
Before the interview, dive deep into understanding the key clients you’ll be managing. Research their business models, challenges, and how TKC’s tech-enabled platform can specifically benefit them. This will show your genuine interest and readiness to take ownership of those relationships.
✨Showcase Your Commercial Acumen
Be prepared to discuss your experience with P&L management and contract negotiations. Bring examples of how you've successfully driven revenue growth in previous roles. This will demonstrate your sharp commercial instinct and ability to manage high-value accounts effectively.
✨Demonstrate Leadership Skills
As a Strategic Account Director, you'll need to lead teams and manage complex relationships. Share specific instances where you've provided visible leadership or resolved escalated client issues. Highlight your coaching style and how you create a blame-free environment for your team.
✨Emphasise Your Tech-Savvy Approach
Since the role involves collaborating with tech teams, express your curiosity about technology and data. Discuss how you've used tech solutions to enhance client outcomes in the past. This will show that you're not just a people person but also someone who understands the digital landscape.
