At a Glance
- Tasks: Be the friendly voice for customers, handling calls, chats, and emails with care.
- Company: Join Hood Group, a forward-thinking insurance provider with a vibrant community.
- Benefits: Enjoy 31 days of leave, health plans, and social events with your team.
- Other info: Flexible part-time hours with opportunities for growth in a supportive environment.
- Why this job: Make a real difference by helping customers while building valuable skills.
- Qualifications: Customer service experience and strong communication skills are a must.
The predicted salary is between 16353 - 17035 € per year.
Location: On site / Southend-on-Sea, UK
Job type: Permanent / Part-time
Sector and subsector: Client Services | Call Centre
Annual Salary range: from £16,353.00 to £17,035.00
Join our team as a Customer Service Advisor in our Call Centre! As a Customer Service Advisor, you'll be building lasting relationships with our customers, promoting our values with every interaction and ensuring each customer receives exceptional service. Hood Group is a UK-based insurance provider that partners with start‑ups, consumer brands, and large insurers to deliver innovative insurance solutions.
Key Responsibilities
- Serve as a Brand Ambassador and the first point of contact for all customer inquiries.
- Manage a high volume of inbound and outbound calls, web chats, and emails.
- Handle queries related to existing policies, changes, renewals, sales, payments, and general policy administration.
- Ensure the customer is central to every conversation.
- Maintain and update customer records accurately and efficiently.
What We Need From You
- Good customer service experience, ideally in a call centre.
- Strong written and verbal communication skills with the ability to adapt your communication style to meet customer needs and be empathic.
- Team player with strong IT skills, proficient in Microsoft Office and capable of handling multiple tasks.
- Tech‑savviness, with the ability to navigate various systems and manage multiple web chats simultaneously.
Technical Requirements
- Fast & stable home fibre broadband is required, with a proven minimum consistent speed of 20 Mbps download and 10 Mbps upload, available at all times.
Training and Development
Training is a robust full‑time 4‑week programme that requires you to be in our office for the first 6 months of your employment and to travel to the Southend office on a regular basis.
Working Hours
24 hours per week – 3 full days, 9 am to 5:30 pm, 30 minute lunch break, 8 hours per day. Days may change; examples of possible patterns include:
- Monday, Tuesday, Friday
- Monday, Tuesday, Thursday
- Monday, Thursday, Friday
Benefits
- 31 days annual leave (including bank holidays)
- Employee Assistance Programme
- Pension Scheme
- Health cash plan
- Incentive of £250 on refer‑a‑friend scheme
- Social company events – join the Hood Group community
- Employee Recognition Scheme – Hood Stars
- Company‑provided laptop and other professional equipment as required
At Hood Group, we take pride in creating a collaborative working environment that nurtures creativity and encourages forward thinking. Joining our team means more than just achieving objectives – it's about being part of a community that makes working at Hood Group truly exceptional.
Customer Service Advisor - Part Time in Southend-on-Sea employer: Hollybank Trustees Ltd
Hood Group is an exceptional employer located in Southend-on-Sea, offering a collaborative and supportive work culture that prioritises employee well-being and growth. As a Customer Service Advisor, you'll enjoy generous benefits including 31 days of annual leave, a health cash plan, and opportunities for professional development, all while being part of a community that values creativity and innovation in the insurance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Part Time in Southend-on-Sea
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hood Group. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling calls and queries during the interview process.
✨Tip Number 3
Show off your tech skills! Since the role requires navigating various systems, be ready to discuss your experience with technology. Mention any specific tools you've used and how you’ve managed multiple tasks simultaneously.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to get to know you better right from the start. Plus, it’s super easy!
We think you need these skills to ace Customer Service Advisor - Part Time in Southend-on-Sea
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight any previous customer service experience you have. We want to see how you've built relationships and provided exceptional service in the past!
Tailor Your Communication Style:Since strong communication is key for this role, adapt your writing style to reflect empathy and clarity. Use examples that demonstrate your ability to connect with customers and handle their queries effectively.
Be Tech-Savvy:Mention your IT skills and familiarity with various systems. We love candidates who can juggle multiple tasks and navigate tech smoothly, so don’t shy away from showcasing your tech-savviness in your application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Hood Group!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Hood Group. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a difficult situation. This will demonstrate your ability to be a Brand Ambassador and handle customer inquiries with empathy.
✨Practice Your Communication Style
Since strong communication skills are key for this role, practice adapting your communication style. You might want to role-play common customer scenarios with a friend or family member. This will help you feel more confident in managing calls and web chats during the interview.
✨Be Ready for Technical Questions
Given the tech-savviness required for the role, brush up on your IT skills and be prepared to discuss your experience with various systems. You might even want to mention any specific software or tools you've used in previous roles to show you're ready to hit the ground running.
