Sales Admin Apprentice in Southampton

Location: On site / Southampton, UK

Job type: Permanent / Full-time

Sector and subsector: Office Support Office Administration

Salary: Negotiable salary

Since 1987, R&M Electrical Group has grown from a local UK distributor into an international business operating across multiple global markets. Joining us means becoming part of an ambitious and forward-thinking company that values teamwork, technical expertise, and continuous improvement, while offering genuine opportunities for career development.

We are looking for a Sales Administrator Apprentice to join our busy team based at our Fixings Branch in Southampton. This is an excellent opportunity for an enthusiastic and motivated individual looking to start their career in sales administration and customer service while gaining a nationally recognised qualification.

Role and responsibilities

• The successful candidate will support the sales team with customer enquiries, quotations, order processing, and general administrative duties, while delivering excellent customer service to both new and existing customers.

This role is ideal for someone who is eager to learn, organised, and enjoys working as part of a team.

Main duties

• Perform a variety of administrative, logistical and support duties to assist the sales team and wider business.
• Support all aspects of the sales process through quotations, order processing, receipts, despatch documentation and customer communication.
• Provide a high level of customer support to both new and existing customers.
• Manage incoming customer enquiries via telephone, email and in person.
• General administrative duties including answering telephone calls, filing, data entry and managing emails.
• Assist with maintaining accurate customer and order records.
• Support the team to ensure efficient day-to-day operations and productivity.
• Maintain the stores area in an acceptable condition and comply with the Group's Health & Safety, Environmental and Quality Management Systems at all times.

Other duties

• Undertaking any other duties within the skill and capability of the individual as directed by the Manager or designated supervisor.
• Performing all tasks in compliance with the Group's Health & Safety, Environmental and Quality Control systems, along with any other applicable management systems and best practices implemented by R&M Electrical Group.

Apprenticeship and Training

As a Sales Administrator Apprentice, you will complete a Customer Service Level 2 or Level 3 Apprenticeship Qualification through a national training provider. Training will be delivered primarily through workplace learning, allowing you to develop practical skills while gaining valuable industry experience. You will be allocated a dedicated tutor and receive structured study time within your working week.

Components of the Apprenticeship

• Competence and Knowledge-Based Qualification
• Functional Skills in Maths and English (if required)
• End Point Assessment including:
• Knowledge Test
• Workplace Observation
• Professional Discussion

Key Skills & Qualities

• Confident speaking with customers on the telephone and face-to-face
• A strong communicator with excellent interpersonal skills
• Able to work effectively as part of a team
• Organised and able to manage their workload efficiently
• Proficient in Microsoft Office applications
• Enthusiastic with a positive attitude and willingness to learn
• Self-motivated and hardworking
• Flexible and adaptable
• Ambitious with a genuine interest in developing a career in sales and customer service
• Good Maths and English skills (GCSE Grade 4/C or above preferred)

Qualifications

No previous experience is required, although experience in a customer service, administration or retail environment would be advantageous.

Training

Training will be delivered primarily through on-the-job learning, enabling the successful candidate to gain practical experience while developing the knowledge, skills and behaviours required to achieve their apprenticeship qualification.