Repair Engineer in Solihull

Reports to: Group Repair Operations Manager

Responsible for: Testing, Diagnosing, and repairing parts in accordance with specifications and procedures.

ABOUT US

At TXO, we are transforming technology for a more sustainable future. Our people enable organisations worldwide to optimise and transform technology across its entire lifecycle, helping customers unlock value while reducing environmental impact through circular economy solutions. Working at TXO means contributing to real-world change. Our global teams support critical infrastructure for customers in more than 140 countries, extending the life of technology, reducing waste and helping organisations operate more sustainably. From engineering and operations to sales, finance, supply chain and corporate functions, every role plays a part in delivering meaningful impact. We combine global reach with local expertise, creating opportunities to work on complex challenges across technology, commercial, operational and business disciplines. Our culture is built on collaboration, innovation and technical excellence, empowering our people to deliver practical solutions that make a measurable difference. As we continue to grow globally, backed by TowerBrook Capital Partners’ impact strategy, we are committed to building an inclusive environment where our people can develop, thrive and help shape the future of sustainable technology.

JOB FUNCTION

This exciting new role is responsible for testing, diagnosing and, where capability exists, repairing parts in accordance with specifications and procedures. Assist with the design and implementation of new projects into the Repair Operations workshop and working with TXO and external customers to ensure the successful implementation of new products and services.

RESPONSIBILITIES

• Follow all company Policies and Procedures including but not limited to Quality, Health & Safety, Environment and Information Security.
• Expected to perform any reasonable requests which are not defined but in the ability of the individual.
• Test and Repair customer equipment to client requirements.
• Ensure that all test specifications are in line with manufacturers or industry standard.
• Test, Repair, and Screen equipment and stock and return to working stock with correct identification or prepare dispatch documentation to return back to customers within agreed SLAs.
• To effectively manage the handover of relevant projects into the workshop and oversee continuous improvement techniques to new and existing projects with the Repair Operations.
• Document all test procedures and processes for the relevant projects and act as principal point of contact/ Subject Matter Expert (SME) of equipment and parts.
• Working with wider repair team, to effectively train and develop other Repair Operations Engineers to meet the changing needs of the business and ensure a successful handover of new developments and individual Test Specifications ready to implement with the business.
• To meet the needs of the defined budget and understand the financial constraints and parameters within which the projects need to be developed.
• Assist with the development, maintenance and update of repair capability within the business.
• Track all individual parts process through the screening centre, maintaining a record of equipment identifying and categorising as No-Fault found/Fault identified; Last time part came into Repair Operations; Number of times part has been screened; Warranty status (where possible), etc.
• Upgrade parts to be required revision of software and hardware.
• Break-down stock to lower order items and return to good stock as requested by client.
• Build higher order part from lower order items on request from client and vice-versa.
• Self-motivated to develop and increase product knowledge.

ABOUT YOU

• Extensive component level repair and screening / testing experience.
• Ability to reverse engineer boards to understand design and functionality.
• PDH/SDH equipment, Digital Microwave, Datacomms, Power supplies, GSM Base Station, Switching Systems.
• Excellent verbal and written communications skills.
• Sound knowledge of workshop techniques and safety practices.
• Ability to adapt to customer deadlines.
• Enjoy a fast paced, high-change environment and don't rely on structure / hierarchy to get things done.
• Challenger mindset, always looking to drive improvement.
• Enthused by our business - you like what you've seen of the TXO Group of companies, and you're motivated by the journey we're looking to go on in the coming years.

REWARDS & BENEFITS

Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

• Competitve basic salary plus commission-based bonus.
• Employee assistance programme.
• Company events.
• Company pension.
• Cycle to work scheme.
• On-site free parking.

Our top priorities are people, ethics, safety, and sustainability. With TXO Group brands, you are uniquely positioned to make a positive impact on global net-zero targets. The driving force behind reaching these goals is our greatest asset: you. Our people come first, and our strength is in our diversity. Because diversity leads to fresh perspectives that drive performance and innovation!