At a Glance
- Tasks: Be the go-to person for all service enquiries and deliver top-notch customer experiences.
- Company: Join Foray Motor Group, the award-winning Ford dealer in the South West.
- Benefits: Enjoy 30 days holiday, wellbeing support, and discounts on your vehicle.
- Other info: Diversity and equality are at our core; we welcome everyone!
- Why this job: Gain valuable automotive experience while working in a supportive and dynamic environment.
- Qualifications: Experience in customer service, preferably in the automotive industry.
The predicted salary is between 30000 - 40000 £ per year.
Foray Motor Group is the South West's award‑winning Ford‑only dealer group, with dealerships and service centres in Salisbury, Poole, Yeovil, Taunton, Andover, Shaftesbury, Bridgwater, Dorchester and Southampton. The 9‑location group employs circa 400 people across a wide variety of job roles and offers excellent opportunities for highly motivated, dedicated and talented people.
We are looking for an experienced, customer‑focused Service Advisor to join our Ford Main Dealer at Hine Motors in Shaftesbury. This has been an excellent opportunity for someone with automotive industry experience who thrives in a fast‑paced, customer‑facing environment and takes pride in delivering exceptional service.
Hours: 45 hours per week, Monday – Friday, 08:00 a.m. – 06:00 p.m. (1‑hour lunch) Saturday rota 1 in 2, 08:00 a.m. – 01:00 p.m.
Benefits:
- Foray Rewards (including discount shopping from a range of retailers)
- 24/7 wellbeing support
- 24/7 1‑2‑1 Counselling support
- Cycle to Work Scheme
- 30 days holiday (including Bank Holidays), rising to 34 days with length of service
- Long Service Awards
- Workplace Discount for your own vehicle and immediate family
Key Responsibilities:
- Act as the main point of contact for all aftersales and service enquiries.
- Deliver a first‑class customer experience in line with Ford standards.
- Book vehicles in for service, maintenance and repair work.
- Prepare accurate repair estimates and obtain customer authorisation.
- Communicate effectively with technicians to ensure timely completion of work.
- Raise invoices, collect payments and process paperwork accurately.
- Provide clear and professional updates to customers throughout the repair journey.
- Help the dealership achieve customer satisfaction targets and departmental KPIs.
- Uphold Ford’s commitment to quality, transparency and trust.
Requirements:
- An experienced Service Advisor / Aftersales Advisor / Customer Service Advisor (automotive background preferred).
- Confident, professional and well‑organised with excellent communication skills.
- A natural problem‑solver with a positive, can‑do attitude.
- Able to multitask and remain calm in a busy dealership environment.
- Driven by success, with a passion for delivering results and exceeding expectations.
Why Join Us? This is your chance to join an established Ford Main Dealer with a strong reputation for quality and customer care. You’ll gain valuable automotive industry experience, work with a supportive management team and be part of a dealership that rewards hard work and professionalism.
If this sounds like you and you take pride in your work’s high standard, we want to hear from you!
Foray Motor Group is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of gender, marital status, civil partnership status, parental status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion/belief, gender reassignment and gender identity, age and those with caring responsibilities.
Service Advisor in Shaftesbury employer: Hollybank Trustees Ltd
Foray Motor Group is an exceptional employer, offering a dynamic work environment in the heart of Shaftesbury, where you can thrive as a Service Advisor. With a strong focus on employee well-being, professional development, and a commitment to quality customer service, you'll enjoy benefits such as 30 days of holiday, 24/7 support services, and opportunities for career advancement within a respected Ford Main Dealer. Join a team that values hard work and professionalism, and be part of a company that rewards your dedication and passion for the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Shaftesbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hollybank Trustees Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hollybank Trustees Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor in Shaftesbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hollybank Trustees Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Hollybank Trustees Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hollybank Trustees Ltd!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
