At a Glance
- Tasks: Be the voice of our aftersales team, delivering top-notch customer service.
- Company: Join Foray Motor Group, the award-winning Ford dealer in the South West.
- Benefits: Enjoy 30 days holiday, wellbeing support, and discounts for you and your family.
- Other info: Diverse workplace committed to equality and personal development.
- Why this job: Gain valuable automotive experience while working with a trusted brand.
- Qualifications: Customer service experience preferred; a positive attitude is essential.
The predicted salary is between 30000 - 40000 £ per year.
Foray Motor Group is the South West's award-winning Ford-only dealer group, with dealerships and service centres in Salisbury, Poole, Yeovil, Taunton, Andover, Shaftesbury, Bridgwater, Dorchester and Southampton. The 9 location group employs circa 400 people and has excellent opportunities for highly motivated, dedicated and talented individuals.
At Foray, we place great emphasis on developing our staff to equip you with the right skills and tools to succeed at everything you do.
Position Hours: 45 hours per week, Monday – Friday, 08:00 a.m. – 06:00 p.m. (1-hour lunch) Saturday rota: Every other Saturday, 08:00 a.m. – 01:00 p.m.
Benefits: Foray Rewards (including discount shopping from a range of retailers), 24/7 wellbeing support, 24/7 1-2-1 Counselling support, Cycle to Work Scheme, 30 days holiday (including Bank Holidays), rising to 34 days with length of service, Long Service Awards, Workplace Discount for your own vehicle and immediate family.
We are looking for an experienced, customer-focused Service Advisor to join our Flagship site, Ford Main Dealer in English Ford, Poole. This is an excellent opportunity for someone with automotive industry experience who thrives in a fast-paced, customer-facing environment and takes pride in delivering exceptional service.
As a Service Advisor, you’ll play a key role in managing the customer journey through the aftersales process, ensuring every customer receives the highest level of care and professionalism from start to finish. You’ll join a successful, motivated, and supportive Aftersales Team, working with one of the UK’s most trusted automotive brands — Ford.
Key Responsibilities:
- Act as the main point of contact for all aftersales and service enquiries.
- Deliver a first-class customer experience in line with Ford standards.
- Book vehicles in for service, maintenance, and repair work.
- Prepare accurate repair estimates and obtain customer authorisation.
- Communicate effectively with technicians to ensure timely completion of work.
- Raise invoices, collect payments, and process paperwork accurately.
- Provide clear and professional updates to customers throughout the repair journey.
- Help the dealership achieve customer satisfaction targets and departmental KPIs.
- Uphold Ford’s commitment to quality, transparency, and trust.
Requirements:
To succeed in this role, you’ll need to be:
- An experienced Service Advisor / Aftersales Advisor / Customer Service Advisor (automotive background preferred, but not essential).
- Confident, professional, and well-organised with excellent communication skills.
- A natural problem-solver with a positive, can-do attitude.
- Able to multitask and remain calm in a busy dealership environment.
- Driven by success, with a passion for delivering results and exceeding expectations.
Why Join Us?
This is your chance to join an established Ford Main Dealer with a strong reputation for quality and customer care. You’ll gain valuable automotive industry experience, work with a supportive management team, and be part of a dealership that rewards hard work and professionalism.
Foray Motor Group is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of gender, marital status, civil partnership status, parental status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion/belief, gender reassignment and gender identity, age and those with caring responsibilities.
Service Advisor employer: Hollybank Trustees Ltd
Foray Motor Group is an exceptional employer, offering a supportive and dynamic work environment at our flagship Ford dealership in Poole. With a strong emphasis on employee development, we provide extensive training programmes and apprenticeships, alongside generous benefits such as 30 days holiday, wellbeing support, and workplace discounts. Join our dedicated team and enjoy the opportunity to thrive in a fast-paced automotive industry while being part of a company that values quality, professionalism, and customer care.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company! Research Foray Motor Group and understand their values, services, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and the automotive industry. Think about your past experiences and how they relate to the role of a Service Advisor at Foray.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Foray family and ready to take the next step in your career.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Advisor role. Highlight any relevant experience in customer service or the automotive industry, and don’t forget to showcase your communication skills and problem-solving abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for delivering exceptional customer service and explain why you’re excited about joining Foray Motor Group. Keep it concise but impactful!
Showcase Your Achievements:When detailing your previous roles, focus on your achievements rather than just responsibilities. Did you exceed customer satisfaction targets? Mention it! We love to see how you’ve made a difference in past positions.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Hollybank Trustees Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of Ford vehicles and the services they offer. Familiarise yourself with common customer queries and how to address them. This will show that you're not just interested in the role, but that you genuinely care about providing top-notch service.
✨Showcase Your Communication Skills
As a Service Advisor, you'll be the voice of the aftersales team. Practice clear and professional communication during your interview. Use examples from your past experiences where you successfully resolved customer issues or improved their experience. This will highlight your ability to connect with customers effectively.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific situations where you've had to think on your feet and solve problems quickly. The automotive environment can be fast-paced, so showcasing your ability to remain calm and find solutions will impress the interviewers and show you're ready for the challenge.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.
