Security Officer (Nights Only)

We are seeking an experienced and professional Security Officer to become a valuable member of our team. The ideal candidate will have a friendly and easy-going personality while also being very perceptive and disciplined. A customer-oriented approach is essential. This is a full-time contract on a rolling nights only shift pattern: Wednesday to Sunday (60 hours) followed by Thursday to Sunday (48 hours) / 5 on, 3 off; 4 on, 2 off averaging 54 hours per week. We offer a pay rate of £14.80 with a holiday entitlement of 25.2 days inclusive of bank holidays. SIA Door Supervisor and CCTV licence is essential.

Key Responsibilities

• Deliver and maintain high standards of professionalism.
• Anticipate clients’ requirements and ensure their expectations are met and exceeded each day.
• Cover Security Control Room holidays/absences and monitor all security and building management systems and support the Security Supervisor.
• Maintain a high security awareness at all times and adopt a proactive approach to situations as they develop.
• Be seen as a visible customer-focused professional by being proactive and greet clients and visitors where possible.
• Proactively monitor and respond to suspicious activities or persons using CCTV surveillance systems.
• Management of the fault log and following up Help Desk or callout requests.
• Monitoring information received from internal & external agencies e.g. news feeds, social media, intelligence and responding appropriately.
• Security Protective and Building Management System checks.
• Proficient use of communications equipment such as radios for efficient and effective response during incidents.
• Ensure all Health & Safety policies are adhered to.
• Loading Bay management.
• Maintaining an accurate record of any incidents that occur.
• Complete comprehensive incident reports to a high standard and ensure these are submitted in reasonable time.
• Oversee and manage any emergency evacuations in your respective area of responsibility and be prepared to make difficult decisions in fast-developing emergency situations.
• Undertake patrols and inspections in accordance with Assignment Instructions.
• Provide a detailed handover at the end of each shift.

Person Specification

• Valid SIA Door Supervisor and SIA CCTV licence is essential. If you are not currently a CCTV licence holder, you must be licenced in order to pass your probation.
• Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player.
• Reliable and always alert when working night shifts.
• Previous experience working in a similar role.
• Excellent interpersonal skills and the ability to interact with people at all levels.
• Ability to work independently with confidence, using own initiative as required, especially in highly dynamic emergency situations.
• Keen and willing to look for opportunities to enhance client/visitor experience.
• Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail.
• Confidence and common sense to access and utilise resources when making decisions.
• Maintain and practice a high degree of confidentiality at all times.
• Computer literate, able to write professional emails and proficient in use of security systems and Microsoft Office Suite.
• Have an acute sense of security awareness.
• Verifiable 5 years of continuous work employment and/or academic history without gaps.
• Good understanding of one team ethos and importance of supporting the wider team.

Who We Are

We fundamentally believe that security is a people business and developing our officers’ competency and confidence will ensure a much more enhanced service delivery. We build long-term partnerships through service excellence and our client retention is the envy of our industry peers. No one client is more important than another and our business structure means we are agile, flexible, and always quick to respond. Our vision is to become the UK’s standout security provider; our people are central to achieving this. As committed as we are to providing a quality service to our clients, we are equally dedicated to ensuring that life at Vigilant is inspiring and motivating, through great leadership and a supportive team culture. We hold the highest regard for our 1200+ employees and treat them accordingly. We offer industry-leading benefits and all terms and conditions are considered in line with the company’s sustainability strategy, which ensures we enjoy a very high staff retention rate, proving that we are getting this right. Our people make us what we are, and we recognise the importance of them enjoying being part of the Vigilant team. We approach every client with creativity, striving to find the most appropriate security solutions for each business and situation. As experts in the security sector, we offer support across all security disciplines – counterterrorism, risk assessment, integrated technological and CCTV solutions, biometrics, manned guarding, keyholding and mobile patrols. We can also provide expertise in business resilience and continuity planning, close personal protection and consultancy services. Our roots and standards come from the military and they are embedded within the company’s DNA. We rigorously maintain the highest standards of dress, timekeeping, and behaviour. We are very responsive to our clients' needs and can move quickly as circumstances change. Customer service excellence is critical in our overall strategy to provide the best guest experience to our clients, occupiers, their stakeholders and the public.