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- Tasks: Welcome customers, handle cash transactions, and address account inquiries.
- Company: Leading banking institution in Sawston with a focus on customer service.
- Benefits: Base salary of £23,751 with training and career development opportunities.
- Why this job: Join a dynamic team and grow your career in the banking sector.
- Qualifications: At least 4 GCSEs including English and Maths, strong customer service skills.
- Other info: Exciting opportunities for personal and professional growth.
The predicted salary is between 23751 - 33251 £ per year.
A leading banking institution based in Sawston is looking for a full-time Customer Service Representative. You will be responsible for welcoming customers, handling cash transactions, and addressing account inquiries.
Candidates should have at least 4 GCSEs including English and Maths, with a strong emphasis on customer service.
This role offers a base salary of £23,751 with potential increases through training and career development opportunities.
Branch Banking Advisor: Customer Service & Growth in Sawston employer: Hollybank Trustees Ltd
Contact Detail:
Hollybank Trustees Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Banking Advisor: Customer Service & Growth in Sawston
✨Tip Number 1
Make sure you know the ins and outs of the banking industry. Brush up on customer service best practices and be ready to share how you've handled tough situations in the past. This will show you're not just a fit for the role, but that you genuinely care about helping customers.
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to get comfortable with common customer inquiries. The more confident you are in your responses, the better you'll come across during the interview.
✨Tip Number 3
Don’t forget to research the bank itself! Knowing their values, services, and recent news can give you an edge. It shows you're genuinely interested and can help you tailor your answers to align with their goals.
✨Tip Number 4
Finally, apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it’s a great way to stay updated on any new opportunities that pop up!
We think you need these skills to ace Branch Banking Advisor: Customer Service & Growth in Sawston
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that demonstrate your skills.
Tailor Your CV and Cover Letter: Don’t just send out the same CV and cover letter for every job. We recommend tweaking them to match the job description. Use keywords from the posting to show that you’re a perfect fit for the Branch Banking Advisor role.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and long-winded sentences. Make your points clear and easy to read!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates about your application status.
How to prepare for a job interview at Hollybank Trustees Ltd
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you've handled difficult customers in the past and what strategies you used to resolve their issues. This will show that you understand the importance of customer satisfaction.
✨Familiarise Yourself with Banking Procedures
Make sure you have a good grasp of basic banking operations, especially cash transactions and account inquiries. Research common banking terms and practices so you can speak confidently about them during the interview.
✨Prepare for Common Interview Questions
Think about potential questions related to customer service scenarios, such as 'How would you handle a customer complaint?' or 'What would you do if you made a mistake with a transaction?' Practising your answers will help you articulate your thoughts clearly.
✨Show Enthusiasm for Growth Opportunities
Since this role offers career development opportunities, express your eagerness to learn and grow within the company. Share any relevant experiences where you've taken initiative to improve your skills or advance in your previous roles.
